The Head of Business Development leads the Business Development Team and is responsible for Ericsson's Network Managed Services (MSN) portfolio governance and commercial development. The position is a line manager role, accountable for defining and evolving the MSN services portfolio and the MSN Sales Engagement Model in line with MSN and Ericsson Group strategies, TAM demands and for securing effective collaboration with Sales, Delivery, Commercial, Strategy and other MSN units.
Role Responsibilities
- Drive the strategic direction of MSN portfolio development, aligned with Ericsson Group and Ericsson Managed Services strategies.
- Ensure that the MSN services portfolio (Network Operations, Field Operations, Value Packs and Mission Critical Networks) remains competitive, standardized, clearly documented and aligned with customer needs and financial targets.
- Own the MSN services portfolio governance model, including portfolio lifecycle management, portfolio boards/gates and documentation standards.
- Lead the definition and evolution of the MSN portfolio sales engagement model in close collaboration with Sales, Delivery, Commercial and Finance.
- Ensure effective coordination of portfolio marketing, communications and participation in relevant industry events together with Ericsson Group Marketing and Communications and Strategy.
- Provide consolidated portfolio input and market requirements to MSN Capabilities Development, MSN AI Innovation and MSN Security.
- Manage, coach and develop the Business Development Team in line with Ericsson leadership expectations and culture.
Role Authority
- Decide on MSN portfolio definitions and changes within MSN governance and approved investment frames.
- Propose portfolio-related investment and commercialization decisions to MSN and Ericsson Group governance.
- Allocate work, set priorities and manage staffing and competence development within the Business Development Team.
- Access necessary business, financial and customer information to carry out portfolio and engagement responsibilities.
Required, Skills, Experience and Qualifications
- Education - University degree in engineering, business, economics or equivalent.
- Experience - Typically 10+ years in managed services, portfolio management, product management or commercial management; proven leadership experience.
- Skills - Strong business and financial acumen; deep understanding of managed services operations; portfolio and product management capabilities; stakeholder management and communication skills.
Preferred Skills and Experience
- A good demonstrated working knowledge of the Telecoms Network and Field Operations
- Industry event experience and public speaking
- Knowledge of the industry best practcie for Product Management
- Adept at using AI for workplace based productivity
Behaviours and Competencies
- Strategic thinking and ability to drive change
- Strong collaboration and leadership
- Customer and value focused
- Integrity and resilience
- Innovative and entrepreneurial
Working Arrangements
Office based for a minimum of 4 days of the working week. Travel is expected in the range of 25% on average, but can rise to around 50% based upon business need. This is a UK based role with a Reading office based location.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 791694
Skills Required
- University degree in engineering, business, economics, or equivalent
- Typically 10+ years of experience in managed services, portfolio management, product management, or commercial management
- Proven leadership experience
- Strong business and financial acumen
- Deep understanding of managed services operations
- Portfolio and product management capabilities
- Stakeholder management and communication skills
- Working knowledge of telecommunications networks and field operations
- Industry event experience and public speaking
- Knowledge of product management best practices
- Ability to use AI for workplace productivity
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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