About this opportunity
We are looking for an experienced IT Infrastructure Delivery Manager to lead enterprise infrastructure operations across compute, operating systems, storage, databases, cloud platforms, enterprise systems, identity and access management, and security technologies. You will be responsible for service delivery, operational stability, infrastructure governance, risk management, major incident management, and continuous service improvement across a complex enterprise environment.
What you will do
- Lead infrastructure service delivery across multiple technology domains, ensuring SLA/KPI compliance, operational excellence, and continuous improvement.
- Manage compute, virtualization, and cloud platforms, including VMware, Nutanix, and Microsoft Azure environments.
- Oversee Windows and UNIX/Linux infrastructure, ensuring stability, security, compliance, and lifecycle management.
- Lead storage, backup, disaster recovery, and business continuity operations.
- Provide operational governance for enterprise database platforms, including Oracle, MS SQL, MySQL, PostgreSQL, and Cassandra.
- Manage enterprise systems and collaboration services, including Active Directory, DNS, DHCP, Exchange, Microsoft 365, and Citrix VDI.
- Drive Identity and Access Management (IAM) and infrastructure security operations in partnership with cybersecurity teams.
- Lead major incident, problem, and change management activities, ensuring timely service restoration and sustainable solutions.
- Ensure effective vulnerability management, patch compliance, and mitigation of end-of-life technology risks.
- Lead capacity planning, infrastructure resilience, and operational risk management.
- Manage technology vendors and service providers, including service performance, governance, and escalations.
- Drive automation, standardization, and continuous service improvement initiatives.
- Lead, mentor, and develop infrastructure teams while fostering accountability and technical excellence.
What you will bring
- 15+ years of experience in IT Infrastructure, Technology Operations, or Service Delivery environments.
- Proven experience managing multiple infrastructure technology domains and operational teams.
- Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices.
- Experience managing major incidents, service delivery, infrastructure risks, vendor relationships, and operational governance.
- Strong stakeholder management and executive communication skills.
- Experience working within large-scale enterprise or hybrid IT environments.
- Technical expertise across VMware, Nutanix, Windows, UNIX/Linux, Storage, Backup, Oracle, MS SQL, MySQL, PostgreSQL, Cassandra, Citrix VDI, Active Directory, DNS, DHCP, Exchange, Microsoft 365, Azure, IAM, NAC, Symantec, and Microsoft Defender.
- Preferred certifications such as ITIL, Microsoft Azure, VMware, Nutanix, Citrix, CISSP, CISM, PMP, or PRINCE2.
- Strong leadership, people management, vendor management, and stakeholder management capabilities.
- Knowledge of risk management, capacity planning, infrastructure resilience, and service delivery best practices.
- Excellent problem-solving, automation, and continuous improvement skills.
- Strategic mindset with the ability to drive operational excellence and technology transformation.
- Fluency in both Arabic and English is mandatory.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 790510
Skills Required
- 15+ years of experience in IT infrastructure, technology operations, or service delivery
- Experience managing multiple infrastructure technology domains and operational teams
- Strong expertise in enterprise infrastructure operations and ITIL/ITSM practices
- Experience managing major incidents, service delivery, infrastructure risks, vendor relationships, and operational governance
- Strong stakeholder management and executive communication skills
- Experience working within large-scale enterprise or hybrid IT environments
- Technical expertise across VMware, Nutanix, Windows, UNIX/Linux, storage, backup, databases, Citrix VDI, Microsoft 365, Azure, IAM, NAC, Symantec, and Microsoft Defender
- ITIL, Microsoft Azure, VMware, Nutanix, Citrix, CISSP, CISM, PMP, or PRINCE2 certifications
- Strong leadership, people management, vendor management, and stakeholder management capabilities
- Knowledge of risk management, capacity planning, infrastructure resilience, and service delivery best practices
- Excellent problem-solving, automation, and continuous improvement skills
- Strategic mindset and ability to drive operational excellence and technology transformation
- Fluency in Arabic and English
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
