The Head of Integrated Communications is accountable for the development and implementation of corporate communication strategy, plans and content to support global and local communication objectives. This person plays a key role in the delivery of communication activation plans that aim to develop a positive reputation for Ericsson support business objectives and improve employee engagement.
Join our Team
- Translating company strategy and business plans into clear and effective communication plans and messages, aligned to global communication strategy.
- Responsible for communicating with key audiences, including employees, media and other external audiences.
- Adapt (localize) or design and deliver messages, content, collateral and products that ensure effective activation of plans that are aligned with the business's key priorities.
- Manage owned internal and external channels for communicating with target audiences.
- Plan, activate and manage proactive and reactive local, Swedish and/or global news flow both internally and externally.
- Manage the local media in Bangladesh , Sri Lanka and Malaysia to deliver effective results in non-owned channels.
- Manage internal stakeholders and external agencies to ensure timely, effective, and on-budget campaign delivery.
- Provide guidance and counsel to executives, managers, spokespeople and other leaders.
- Identification of reputation opportunities and risks for the Company, internally and externally, and execute on initiatives to mitigate risks.
- Build, develop and manage relationships with key internal and external stakeholders.
- Work collaboratively with other business areas, group functions and market areas.
- Network with internal stakeholders to 'mine' for story ideas for internal or external promotion.
- Track and measure impact of activations and adjust as needed.
- Report on results of activations, sharing best practices and lessons learned.
- Leads issues management and crisis management.
- Manages relationships with industry analysts.
- Health, safety and well-being is a responsibility and an expectation from all employees and leaders to secure a work environment that keeps everyone safe and well in order to reach Target Zero, and that they can thrive and be at their best both at work and at life.
The skills you bring
- University degree in business, marketing, communications or social sciences.
- Membership of national/international chartered marketing or communications professional body
- Experience working in a matrix business environment, a client service organization or within media environment.
- Exposure to international markets and understanding of cultural differences.
- Working with/for senior stakeholders.
- Management, leadership, coaching and developing.
- Managing budgets and third-party resources.
- External communication experience.
- Interest/experience in market situation, trends and players in the ICT sector and its eco-systems.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Bandar Sunway
Req ID: 786541
#BI-Hybrid
Skills Required
- University degree in business, marketing, communications or social sciences
- Membership of national/international chartered marketing or communications professional body
- Experience working in a matrix business environment, client service organization, or media environment
- Exposure to international markets and understanding of cultural differences
- Experience working with/for senior stakeholders
- Management, leadership, coaching and developing experience
- Experience managing budgets and third-party resources
- External communication experience (media relations, PR)
- Interest/experience in ICT market situation, trends and players
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
