Role Summary
The Material Planner for Hardware Support Services is responsible for ensuring the right spare parts and service materials are available in the right quantity, at the right location and right time to support Ericsson's global hardware services and repair operations. You will work as an individual contributor within a cross-functional team spanning Service Area Networks (SAN), Service Area Repair (SAR), logistics, repair centers and finance.
This role focuses on demand and supply planning for service materials, supporting network hardware maintenance and repair, while driving cost efficiency, availability and sustainability.
Key Responsibilities
Demand and Supply Planning
- Plan and manage spare parts and service material requirements for hardware support contracts and internal service needs.
- Consolidate demand signals from service delivery teams, repair centers, customer support and project forecasts.
- Translate demand into purchase, repair and transfer orders in line with lead times, service levels and inventory targets.
- Monitor supply execution and proactively address shortages, delays or obsolescence risks.
Inventory and Availability Management
- Maintain adequate inventory levels across global and regional warehouses to meet SLA and hardware support commitments.
- Review stock ageing, slow-moving and excess materials; propose actions (rebalancing, refurbishment, scrap, reuse) in line with policies.
- Coordinate material transfers between satellites/locations to optimize availability and minimize logistics cost.
- Ensure master data and parameters (e.g. safety stock, reorder points) are aligned with actual consumption and service plans.
Operational Excellence and Data Integrity
- Use ERP and service logistics systems (e.g. inventory and material management tools) to manage orders, stock and transactions.
- Secure accurate material master data, part classifications and location attributes in planning systems.
- Analyze KPI trends (availability, fill rate, backorders, excess/obsolete, service unit cost) and support corrective actions.
- Contribute to continuous improvement in planning processes, reporting and tool usage.
Cross-Functional Collaboration
- Work closely with repair centers, logistics, customer support, engineering, sourcing and finance to align material plans with operational needs.
- Participate in S&OP or hardware services planning forums, providing material availability and risk updates.
- Support new product introductions, service changes and phase-out activities from a material planning perspective.
- Communicate clearly on risks, mitigations and timelines to stakeholders across functions and countries.
Compliance, Sustainability and Cost Control
- Apply Ericsson policies and guidelines related to inventory, scrap, provisioning and financial controls.
- Support sustainability initiatives (e.g. repair, reuse, refurbished stock, scrap optimization) through data-driven material decisions.
- Contribute to accurate cost data for service materials (e.g. standard cost, moving average) by providing reliable inputs and validations.
- Ensure adherence to relevant quality, safety and compliance requirements in material planning and execution.
Join our team
- Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business, or related field; equivalent relevant experience may be considered.
- 5 - 15 years of experience in material planning, supply chain, inventory management or related operations (preferably in telecom, electronics or industrial hardware).
- Experience working with ERP and/or service logistics systems (e.g. inventory, purchasing, repair, warehouse management).
- Solid analytical skills with the ability to interpret data, identify trends and propose practical actions.
- Ability and experiences to understand business logics and convert business logics to system / planning logics.
- Strong written and spoken communication skills in English.
Competencies and Skills
- Planning & organizing - able to structure demand, prioritize actions and follow through on execution.
- Analytical & problem solving - comfortable using data to diagnose issues and design solutions.
- Collaboration & stakeholder management - works effectively with cross-functional and cross-cultural teams.
- Attention to detail - ensures accuracy in orders, master data and inventory records.
- Customer focus - understands service impact of material availability and plans accordingly.
- Digital & systems fluency - quickly learns and efficiently uses planning, ERP and reporting tools.
Preferred Experience (Nice to Have)
- Experience in hardware support services, spare parts planning or repair logistics.
- Familiarity with S&OP processes and service level-driven planning.
- Knowledge of cost and provisioning concepts (e.g. standard cost, moving average, excess & obsolete provisioning).
- Exposure to continuous improvement methodologies (e.g. Lean, Six Sigma) in supply chain or operations.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 786783
Skills Required
- Degree in Supply Chain, Logistics, Business, Engineering, or related field
- Experience in material planning, inventory management, demand planning, or supply chain operations
- Strong analytical, problem-solving, and communication skills
- Proficiency in Excel and planning/ERP systems
- Ability to work effectively in a fast-paced, global environment
- Continuous improvement mindset with strong attention to detail
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
