KEY RESPONSIBILITIES
1. Management of the IT Function
Develops and implements a business plan, goals, and budget for IT functions and activities that considers the overall corporate objectives, business plan and operational priorities.
Establishes and sets quality service standards to respond to internal and external client’s inquiries, requests, and issues related to IT.
Sets and takes corrective action against significant deviations from set IT service quality standards. o Evaluates, monitors, and controls department and staff performance against agreed performance standards and taking corrective action against significant deviations.
Ensures that head office and all branches are in compliance with established IT and policies, procedures and statutory regulations.
Assists all branches and other departments in resolving IT inquiries
Participates in various internal Board and Management Committees as assigned by Senior Management.
Sets the overall IT objectives and plans and monitors performance against the strategic plan; reports and takes corrective action against significant deviations
Ensures regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
Ensures the delivery of high quality service standards to internal clients in responding to inquiries, requests, and issues related to IT.
2. IT Compliance to Internal Control and Regulatory Policies and Procedures o Oversees the documentation and application of sound and up to date IT principles and ensures compliance with local banking and finance legislation, regulations, policies, and procedures.
o In close co-ordination with Head of Finance, and Head of Internal Audit, ensures that all IT aspects comply with Central Bank regulations.
3. IT Disaster Recovery and Security Policies and Procedures
o Sets up, tests, and maintains IT Disaster Recovery Plans, policies and procedures.
o Develops, enforces, monitors, and documents housekeeping and security policies and procedures for all technical applications for the purposes of disaster recovery and user security.
4. Vendor and Contacts for Computer Services and Equipment
Negotiates and attains vendor and business contractual levels for services and equipment. o Co-ordinates and maintains contracts for all computers and auxiliary equipment and user documentation for all software applications.
Co-ordinates and oversees the delivery, installation, setting-up, testing, and implementation of all new software systems and upgrades and implements all system customizations.
Negotiates terms and conditions for purchases and provides ongoing support with computer hardware, software, telecommunication, and power.
5. IT System and Services Administration
Identifies IT requirements and ensures that all IT function and activities are fully resourced, budgeted for and their performance managed so as to adequately support the business strategy and respond to business needs, and maximize return on investment.
Accounts for IT expenditure and ensures costs are contained and expenditure is appropriate and effective.
Acts as a consultant to Management and all users in all matters relating to IT, applications system improvements, enhancements or changes by remaining current with organization’s technological requirements and new developments in the industry.
Provides user support for all aspects of computerized systems including monitoring and tuning the performance of system and auxiliary equipment, training of users on system applications; trouble-shooting on basic problems related to hardware, software, and auxiliary equipment of stand-alone or networked systems, and contacting contractors and suppliers to resolve the more complex technical problems.
6. Human Resources Management – IT Functions
Manages the day-to-day IT functions and activities and resolves any arising conflicts.
Performs annual performance review of direct reports ensures all other IT staff are appraised based on SMART objectives and sending them to training whenever necessary.
Recruits and ensures an effective and efficient IT teams with the skills, attitudes and experience competency to develop and run these functions effectively and efficiently. o Inducts, trains and develops, coaches and encourages staff to ensure high staff morale and motivation.
Establishes an effective and efficient team with the capability to manage and carry out their roles.
Implements clear and comprehensive organization structure and job descriptions including roles, responsibilities, competency profiles, accountabilities and authorities for all staff.
Sets, evaluates, monitors and controls staff performance against agreed performance standards.
Encourages teamwork and the sharing of best practice amongst all staff. o Holds regular progress reporting and planning meetings of own direct reports. o Advises, guides, and supports all direct reports.
Acts as an example to the organizational values and sets a personal example to all staff.
7. Gender Policy and Equity
Supports and promotes gender policy and initiatives for gender sensitivity and gender equity.
Promotes a culture of gender equity and sensitivity among staff in the department.
Encourages the discussion, understanding and promotion of transformation by Management and staff.
Participates in transformational activities aimed at empowering staff and clients in such a way that they become agents of social, spiritual, political, and economic transformation in their own communities.
8. Self-development o Develops and maintains own knowledge, expertise and professionalism.
o Keeps abreast of current developments in banking industry including micro and macro environmental factors and trends, through local and international networking activities as it relates to IT.
Remains current with organization’s technological requirements and new developments in the industry.
Meets personal training and development needs through relevant professional and commercial training and networking activities.
Particulars
Detail
Specific Field or Qualification
Need Type4
Education
Bachelors Degree
B.SC Computer Science
RQ
Masters Degree
Master of Business Administration
AA
Professional Qualifications
ITIL 2011, CCNA Security, CCNA, MCP, N+, ICDL
AA
Total Minimum No of Years Experience Required
10
Detail
Minimum No of Years
Need Type5
Leadership development
5
ES
Project Management
4
ES
SLA / Vendor Management
7
ES
IT Security
5
ES
Data and Voice Networking ( Routing,
Switching, telephony, voice)
8
ES
Systems administration (Microsoft, Unix and linux environment)
8
ES
Customer service
8
ES
General Hardware & Software
3
ES
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What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
