Jobs at KCB Bank Group

Lead identification, evaluation, negotiation, and execution of strategic partnerships to drive revenue and market expansion. Manage cross-functional assessments, ensure regulatory and risk compliance, monitor partner performance, and lead a Partnership Evaluation and Delivery team to deliver timely, value-driven partnership initiatives.

Drive revenue growth across sub-agent and digital international money transfer networks. Responsibilities include onboarding and managing sub-agents, rolling out RIA and MoneyGram services, handling transaction amendments and refunds, supporting terminal and system administration, conducting audits and mystery shopping, delivering product and compliance training, resolving queries and complaints, monitoring performance, and preparing departmental reports.

Provides hardware and peripheral support, operating system assistance, mass deployment, cloning, SCCM, patch management, network services, internetworking, Active Directory, messaging and collaboration, and database management support. Requires a bachelor’s degree in IT or related sciences, approximately two years of relevant experience, and technical certifications such as CompTIA A+ or MCSE. Project management certification is advantageous.

Supports KCB sponsorships and brand activations across motorsports, golf, and athletics. Develops campaign concepts, customer experiences, partnerships, and integrated activation plans; collaborates with commercial, media, PR, digital, content, and creative teams. Tracks budgets, suppliers, approvals, performance indicators, customer feedback, and commercial outcomes, producing post-activation reports and recommendations.

Lead development and execution of an education-sector ecosystem strategy, create sector CVPs, and drive tailored financial products and revenue growth. Engage stakeholders (government, universities, schools), coordinate across business units, support digital product innovation (ERPs, payment gateways, embedded finance), and improve credit risk structures. Align KPIs, onboarding, go-to-market, and value-chain performance with strategy, risk, marketing, and DFS teams.

Lead sector-focused relationship management to grow revenue, fees and customer base. Develop client strategies, execute deals, cross-sell products, manage portfolio risk and pricing, ensure credit compliance, and maintain strong client and stakeholder relationships to meet financial and non-financial targets.

Handle multi-channel customer enquiries (phone, email, social, chatbot, SMS), resolve issues at first contact, monitor VRM card transaction queues and process card whitelisting, capture and update customer records in CRM/ECRM, meet SLAs/KPIs, proactively engage customers (welcome calls, reactivations, loan recovery), report trends and recommend service improvements.

Lead the bank's merchant acquiring and digital payments strategy to grow revenue and merchant penetration. Manage POS and e-commerce acquiring, IMT/remittance partnerships, product development, risk/compliance, operations, vendor performance, and team development to meet transaction, revenue, and profitability targets.

Support design, development, launch, and lifecycle management of digital financial products (mobile/internet banking, payments, lending). Conduct market research, coordinate UAT/pilots, optimize customer journeys, monitor KPIs, manage stakeholder and partner relationships, ensure compliance, and support commercialization and growth initiatives.

Support identification, ideation, development, and commercialization of digital financial services innovation. Conduct market and competitor research, run ideation workshops and pilots, coordinate projects, support product testing and UAT, engage fintech partners, track KPIs and maintain innovation documentation, and promote design-thinking and knowledge sharing across the bank.

Support ideation, prototyping, and coordination of innovation initiatives from concept through pilot and implementation. Assist product teams with testing, UAT, customer feedback, adoption monitoring, journey mapping, and documentation. Maintain innovation pipeline, run engagement campaigns, and capture lessons learned.

Lead the bank's innovation strategy and pipeline: run ideation, incubation, prototyping, and agile experiments; collaborate with product teams to build digital solutions; develop fintech and academic partnerships; manage projects, governance, and performance monitoring; conduct customer and market research to drive adoption and ROI.

Manage end-to-end merchant acquisition, onboarding, activation, and retention for POS, agent banking, e-commerce, and card payment solutions. Provide platform administration, merchant training, risk appraisal, contract negotiations, cross-selling with SME/Corporate teams, compliance with card schemes and AML, and prepare performance reports while driving product adoption and providing market feedback.

Lead strategy, roadmap, and lifecycle for digital loans and savings products. Drive innovation, partnerships, credit decisioning, customer journey optimization, profitability, and governance to expand inclusive digital financial services.

Manage end-to-end card issuance and fulfillment to drive issuance, activation, utilization, and portfolio growth. Coordinate with branches, vendors, and internal teams, monitor KPIs, analyze trends, and implement process and technology improvements (tokenization, mobile wallets, contactless, virtual cards) to optimize customer experience and operational efficiency.

Lead card issuing portfolio strategy and lifecycle management across retail, SME, and corporate segments. Drive product development, scheme and partner relationships, fraud/risk controls, operations, customer experience, and performance reporting to grow transactions, revenue, and activation.