You will also be accountable for cross-functional alignment, executive-level decision support, and transformation leadership across Engineering, Product, Infosec, and Architecture. This role demands a high level of technical fluency, organizational influence, and leadership maturity to guide the engineering organization through transformation and growth.What You'll Do
Enterprise Strategy & Portfolio Leadership
Define and drive the strategic roadmap for engineering operations in alignment with enterprise technology goals.
Oversee execution of high-impact programs across infrastructure, tooling, and compliance, ensuring delivery excellence and measurable outcomes.
Lead cross-functional governance forums to manage dependencies, risks, and escalations across Engineering, Product, Infosec, and Architecture.
Influence vendor strategy and external partnerships to support transformation and operational maturity.
Engineering Operations & Technical Excellence
Provide executive oversight of Engineering Technical Operations, including systems architecture, infrastructure health, and service delivery.
Establish and evolve operational KPIs, SLAs, and continuous improvement frameworks across engineering teams.
Champion technical hygiene initiatives including tech debt reduction, PCI compliance, and vulnerability remediation.
Build and scale communities of practice for Scrum Masters and TPMs to elevate agile maturity and delivery velocity.
Organizational Design & Talent Strategy
Partner with HR, Finance, and Engineering leadership on org design, workforce planning, and talent development.
Lead succession planning and strategic hiring across engineering operations as well as driving alignment on performance calibration principles across engineering in partnership with HR and leadership.
Foster a culture of accountability, innovation, and operational excellence.
Executive Engagement & Decision Enablement
Prepare executive briefings, strategic recommendations, and board-level updates.
Drive alignment on resource allocation, budget planning, and investment prioritization.
Serve as a trusted advisor to senior leadership on operational risk, transformation readiness, and organizational health.
Transformation & Change Leadership
Lead change management efforts for SDLC transformation, agile adoption, and tooling modernization.
Develop and execute communication strategies to drive stakeholder engagement and transparency.
Align engineering operations with enterprise transformation goals, ensuring seamless execution and adoption.
18+ years of experience in engineering operations, technology strategy, or enterprise program leadership.
Proven track record of leading large-scale operational transformations in complex, matrixed environments.
Deep technical fluency in infrastructure, security, compliance, and agile delivery.
Exceptional leadership presence with the ability to influence at all levels of the organization.
Strong analytical, strategic thinking, and communication skills.
Expertise in tools such as Jira, ServiceNow, Confluence, and enterprise portfolio management platforms.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
