Head of Digital (Consumer Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Job Summary

You will lead the development and execution of digital strategies to deliver seamless, data-driven customer experiences across all digital channels. Additionally, you will collaborate cross-functionally to drive digital growth, integrate emerging technologies, and continuously optimize the end-to-end digital journey.

Responsibilities

• Lead the formulation and execution of a comprehensive digital strategy to enhance the digital journey for customers, ensuring a seamless and personalized experience across all digital touchpoints.

• Drive initiatives to enhance the overall digital customer experience – providing an effortless experience for consumer, leveraging data-driven insights to identify and address pain points in the customer journey.

• Drive capabilities building on digital platform, industrialize capabilities and provide a robust platform for new growth

• Drive the integration of digital channels to provide customers seamless transitions between online and offline touchpoints.

• Own growth through digital channels from acquisition, base management, engagement and retention.

• Foster collaboration across divisions, working closely with Consumer Business (product owners), IT (developers), Sales & Service (sales, customer service), and other relevant teams to integrate digital solutions and ensure a cohesive customer experience.

• Stay abreast of emerging technologies and trends in the digital space, evaluating their relevance and overseeing the integration of cutting-edge solutions to optimize digital channels.

• Implement robust analytics and reporting mechanisms to measure the effectiveness of digital initiatives, utilizing data to make informed decisions and continuously improve the digital customer journey.

Qualifications

• Proven experience in a senior digital leadership role, preferably within the telecommunications industry.

• Strong understanding of digital technologies, customer experience principles, and e-commerce strategies.

• Demonstrated success in developing and executing digital strategies that drive business objectives.

• Strategic thinker with the ability to translate business goals into actionable digital initiatives.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

• Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.

Education

• Bachelor's degree in a relevant field (e.g., Business, Marketing, Digital Technologies); advanced degree or relevant certifications are a plus.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.