Head of Design

Posted 25 Days Ago
Be an Early Applicant
Scottsdale, AZ
In-Office
Senior level
Artificial Intelligence • Information Technology • Software
We’re making it easier for businesses to connect with their customers and teams.
The Role
As Head of Design, you will oversee Nextiva's visual identity, lead design projects, manage a team, and ensure brand consistency across all mediums.
Summary Generated by Built In
 

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

 
 

As part of our growing creative and brand operations teams, we’re looking for a Head of Design to own and elevate our visual identity across every touchpoint. 

As Head of Design, you will be the steward of Nextiva’s visual identity. You’ll lead and manage all graphic design efforts across print, digital, events, internal and external communications, ensuring consistency, creativity, and excellence across our brand expression. You will report to the Brand Leader and collaborate closely with product marketing, demand generation, sales, product, events, content, and other cross-functional teams.

Key Responsibilities:

  • Brand-Wide Visual Strategy & Oversight
    • Maintain Nextiva’s visual style and design standards across all mediums (digital, print, events, internal comms, etc.)
    • Develop and evolve comprehensive brand guidelines and design systems to ensure visual consistency and brand integrity across teams
  • Creative Execution & Project Leadership
    • Oversee all graphic design projects from concept through execution and delivery — including marketing collateral, web/ digital materials, event assets, signage, presentations, sales materials, internal communications, and more
    • Provide hands-on design work, while balancing oversight, quality control, and creative direction
  • Team Management & Development
    • Lead, mentor, and manage a team of designers, assigning tasks, providing feedback, ensuring high creative standards, and supporting professional growth
    • Review and approve deliverables, ensuring consistency with brand standards, high quality, and timely delivery
  • Cross-Functional Collaboration & Stakeholder Engagement
    • Partner across marketing, sales product, content, events, and other internal stakeholders to understand project needs, define design requirements, and deliver creative solutions that align with business goals
    • Translate strategic business and brand objectives into compelling visual assets and campaigns that resonate with customers, prospects, and internal teams
  • Creative Direction & Innovation
    • Stay up-to-date with design trends, tools, and best practices — applying that knowledge to keep Nextiva’s brand fresh, modern, and relevant
    • Experiment with new design approaches (motion graphics, infographics, video-ready assets, interactive design) where appropriate to elevate brand storytelling across channels
  • Quality Assurance & Brand Consistency
    • Ensure all design outputs meet high quality, brand-aligned standards — from typography, color, layout to final production (print and digital)
    • Oversee preparation of files for print or digital publishing, liaise with vendors or internal teams as needed
  • Project Management & Operational Discipline
    • Manage multiple design projects simultaneously — balancing priorities, deadlines, resource management, and quality
    • Provide clear estimates, timelines, asset tracking, and status updates to internal stakeholders and leadership as needed

Qualifications & Skills:

  • Significant professional experience (ideally 8+ years) in graphic design — preferably with both digital and print expertise in a fast-paced B2B or hi-tech environment
  • Proven track record of building, owning, and executing brand-level design across multiple platforms and media
  • Proficiency in standard design software (e.g. Adobe Creative Suite: Photoshop, Illustrator, InDesign; optionally motion/ video/ digital tools) and strong understanding of design fundamentals (typography, layout, color theory, composition)
  • Strong leadership and team-management skills, with ability to mentor junior designers and foster a collaborative creative environment
  • Excellent communication and presentation skills — able to articulate design decisions and rationales to stakeholders
  • Strong organizational and project-management skills — able to juggle multiple priorities and meet deadlines under pressure
  • Creative mindset, strategic thinking, attention to detail, and a passion for elevating brand identity through design

Why You Should Apply:

  • You’ll own and shape the visual face of a fast-growing, innovative technology company based in Scottsdale — impacting how tens of thousands of customers and businesses perceive Nextiva
  • You’ll lead a talented team and collaborate across the organization, with the freedom to execute creative vision at scale
  • You’ll have the opportunity to work across a wide variety of mediums — from digital to print to events — building a comprehensive, cohesive brand presence
  • You’ll be part of a company culture that values innovation, collaboration, and “Amazing Service,” giving you the support and flexibility to do your best work

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

  • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
  • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
  • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

  • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
  • Insurance 💼 - Life, disability, and supplemental indemnity plans 
  • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
  • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
  • Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
  • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

#LI-MP1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on InstagramInstagram MXYouTubeLinkedIn, and the Nextiva Blog.

Top Skills

Adobe Creative Suite
Illustrator
Indesign
Photoshop
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The Company
Scottsdale, AZ
1,500 Employees
Year Founded: 2006

What We Do

Nextiva is a communications company that helps businesses build deeper connections with their customers. Nextiva combines communication channels — voice, video, collaboration, SMS, and surveys — to help businesses access the information they need at the right time to know their customers and drive business results.

Recognition and Awards
2022 | Comparably’s Best Leadership Team
2022 | Comparably’s Best CEOs for Women
2022 | Comparably’s Best Global Company Culture
2022 | Comparably’s Best Places to Work in Phoenix
2021 | LinkedIn Employee Engagement Champion
2021 | Comparably’s Best Compensation
2021 | Comparably’s Best Company Culture
2021 | Comparably’s Best CEO
U.S. News & World Report: Best Business Phone Service of 2020
2020 | Stevie Awards for Sales & Customer Service - Gold, Bronze, and Silver
2020 | Phoenix Business Journal Largest Phoenix-Area Software Firm
2019 | U.S. News & World Report Best Overall Business Phone Service
2019 | Glassdoor Top 100 Best Places to Work
2019 | Comparably’s Best Compensation
2019 | Comparably’s Best Company Outlook
2019 | Comparably’s Best Product Team
2019 | Comparably’s Best Marketing Team
2019 | Frost & Sullivan Customer Value Leadership
2019 | Gartner Peer Insights Voice of the Customer
2019 | Deloitte Technology Fast 500
2019 | azcentral.com Top Companies to Work For in Arizona
2019 | Phoenix Business Journal Healthiest Employer
2019, 2018 | Phoenix Business Journal Largest Software Firm in Phoenix
2018 | Spirit of Enterprise - ASU
2018 | Aragon Globe Innovator - Aragon Research
2018 | Mobile VoIP App of the Year - Mobile Breakthrough Awards
2018 | Comparably’s Best Company Culture


Why Work With Us

Our values are simple: Caring, Forward-thinking, and Simplicity.
_ We deeply care about people and our mission.
_ We dream big and work hard together towards it.
_ We strive to make life easier for people.

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