Jobs at Nextiva

Manage approximately 2,500 customer accounts through proactive outreach, outbound calls, email follow-ups, product walkthroughs, and relationship management. Identify expansion, renewal, and add-on opportunities while partnering with Sales and Customer Success teams. Track customer activity and insights in Salesforce, maintain satisfaction, support customer adoption, and contribute to team outreach strategies.

Provide high-quality technical support across hardware, software, and networking for Nextiva customers. Troubleshoot issues, document interactions, own issue resolution, meet performance metrics, and leverage AI tools to improve workflows while continuously learning Nextiva products and processes.

Design, build, and deploy NLP and generative AI solutions (LLMs, transformers, RAG) using deep learning frameworks; fine-tune models, implement prompt engineering, integrate into production pipelines, and evaluate model performance.

Analyze marketing, pipeline, and revenue data; develop actionable recommendations; build and deploy AI-agent workflows using business systems and frontier models; support marketing data quality and measurement strategy; and identify trends, anomalies, and optimization opportunities through automation and analytics.

Designs, builds, deploys, and operates production-grade AI systems, agentic SDLC workflows, and scalable internal AI platforms. The role integrates AI models with developer tools, enterprise systems, APIs, and cloud infrastructure while ensuring security, observability, reliability, and measurable business impact. Responsibilities include architecture, technical leadership, AI evaluation, platform standards, operationalization, mentoring, and cross-functional influence across Nextiva.

Design, build, and operate highly available cloud infrastructure (GCP/GKE), automate via IaC and CI/CD, monitor and respond to incidents, improve observability and reliability, collaborate with engineering teams, and apply AI-assisted tools to streamline troubleshooting and automation.

Hands-on senior SRE/DevOps engineer responsible for designing, building, operating, and automating highly available GCP-based cloud platforms. Own Kubernetes (GKE) environments, IaC (Terraform), CI/CD pipelines, observability, incident response, and reliability improvements. Collaborate with engineering, security, and platform teams, mentor engineers, and evaluate modern cloud-native and AI-assisted solutions to improve developer productivity and operational excellence.

Lead end-to-end product design across desktop and mobile, partner with Product and Engineering, engage customers for research, create flows, wireframes, high-fidelity prototypes, evolve design systems, validate with usability testing and analytics, and leverage AI-assisted tools to accelerate design and implementation.

Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Manage and grow existing SMB accounts through proactive outreach, discovery, demos, and disciplined pipeline management to drive upsell/cross-sell revenue using Nextiva's AI-powered platform.

Support new customers through standardized onboarding workflows: collect and validate info, configure VoIP services and extensions, assist with number porting, troubleshoot common issues, manage cases and escalations, maintain documentation, and meet productivity and quality SLAs to ensure timely, accurate deployments.

Sell Nextiva's Unified-CXM to small businesses (≤20 employees) by prospecting, managing pipeline, leading discovery, delivering tailored demos, creating urgency, closing deals, using AI tools to optimize outreach, and keeping accurate Salesforce documentation to meet quotas.

Manage a portfolio of channel partners in the West, recruit and enable partners, build territory go-to-market strategies, drive partner-led pipeline and revenue, conduct partner business reviews using AI-driven insights, align cross-functionally, and serve as partner advocate and escalation point.

Work directly with customers to configure and deploy AI Employees using Nextiva's platform. Translate business requirements into prompts, deterministic conversation flows, routing logic, workflows, and simple API-enabled tools. Test, document, train customers, and share feedback with product and engineering while learning prompt engineering and AI implementation practices under mentorship.

Run full-cycle sales for 21–200 employee accounts across inbound, channel, chat, and outbound. Qualify using MEDDPICC, demo products, build mutual success plans, manage a Salesforce pipeline, forecast accurately, and close multi-product UCaaS/CCaaS/SaaS deals within 30–90 day cycles.

Lead a US AI implementation team and run customer deployments: translate requirements into scalable LLM-powered workflows, configure prompts, conversational flows, integrations and automations, test and iterate, train customers, manage escalations, and build implementation processes and best practices to scale delivery.

Manage and grow a portfolio of enterprise customers by building executive relationships, driving retention and expansion, identifying and closing complex opportunities, delivering consultative demos and strategic account plans, partnering with cross-functional teams, and using Salesforce and AI-enabled tools to meet revenue targets and demonstrate measurable customer outcomes.

Consultative B2B sales role managing the full sales cycle for Mid‑Market accounts. Build executive relationships, uncover challenges, position Nextiva's Unified‑CXM, deliver tailored demos, execute territory and account plans, use Salesforce and AI tools to drive pipeline and forecast accuracy, collaborate cross-functionally, and consistently meet revenue targets.