Jobs at Nextiva

Manage a high-volume, full-cycle mid-market sales pipeline for businesses with 21–400 employees. Responsibilities include discovery, product demonstrations, qualification, negotiation, closing, Salesforce forecasting, outbound prospecting, lead follow-up, channel collaboration, and achieving monthly revenue targets. The role focuses on short sales cycles, pipeline discipline, customer value positioning, and selling Nextiva’s Unified-CXM platform in an onsite Scottsdale environment.

Manage and lead small business sales activities at Nextiva, helping drive customer acquisition and revenue for its AI-powered customer experience and collaboration platform. The role is based onsite at the company's Scottsdale headquarters and focuses on supporting business growth, team execution, and customer-focused outcomes.

Own the strategy, roadmap, and business outcomes for Nextiva’s mid-market customer experience products. Lead discovery, prioritize omnichannel and AI-powered capabilities, collaborate with Engineering, Design, Data Science, and go-to-market teams, and drive launches and adoption. Use customer insights, analytics, KPIs, and telemetry to guide investments while influencing executives and delivering measurable revenue and satisfaction outcomes.

Own the strategy, roadmap, and business outcomes for mid-market customer experience products serving businesses and BPO operators. Lead customer discovery, prioritize omnichannel and AI-powered capabilities, partner with cross-functional teams through delivery and launch, establish success metrics, drive adoption, and influence executives through data-driven recommendations. Focus areas include shared inboxes, agent workspaces, workflow automation, routing, analytics, and customer interaction platforms.

Leads end-to-end product design across desktop, mobile, and responsive experiences for Nextiva’s AI-powered customer experience platform. Partners with Product, Engineering, and customers to research problems, define solutions, create prototypes and production-ready designs, evolve design systems, and improve experiences through analytics, experimentation, and usability testing. The role also evaluates AI-generated frontend implementations and explores emerging AI-assisted design and development workflows.

Lead end-to-end product design across desktop and mobile, partner with Product and Engineering, engage customers for research, create flows, wireframes, high-fidelity prototypes, evolve design systems, validate with usability testing and analytics, and leverage AI-assisted tools to accelerate design and implementation.

Leads a large technical customer support organization through multiple supervisors. Owns support KPIs, customer experience, workforce capacity, quality, attendance, retention, upsell, and revenue outcomes. Develops people leaders, uses operational data and AI-enabled tools to improve performance, manages staffing and capacity planning, and drives service-to-sales behaviors while maintaining customer trust and compliance.

Design, build, and launch scalable AI capabilities and backend services using Python and distributed-systems principles. Own initiatives end to end from technical solutioning and architecture through implementation, production readiness, launch, and ongoing evolution. Collaborate with engineering, product, and external technology partners, including Google Gemini teams, to integrate AI capabilities across Nextiva’s ecosystem. Remain hands-on while influencing technical direction, managing trade-offs, and establishing reliable engineering practices.

Manage a high-volume, full-cycle sales pipeline for businesses with 21–400 employees. Conduct discovery, demonstrations, qualification, negotiation, and closing while handling inbound, outbound, channel, chat, and XDR-generated opportunities. Maintain accurate Salesforce records and forecasts, generate pipeline, collaborate with internal teams and partners, and achieve monthly revenue and conversion targets within sales cycles typically under 30 days.

Own and modernize CI/CD pipelines and developer tooling across a microservices platform. Build reusable pipeline templates, improve deployment safety and build performance, implement infrastructure-as-code and software supply-chain security, and integrate AI-assisted engineering workflows. Partner with engineering teams to reduce development friction, monitor pipeline health, and drive adoption of effective DevOps practices.

Conduct inbound and outbound prospecting through calls, email, and social selling. Qualify leads using SPICED, manage daily activity and pipeline targets, learn and communicate product value, collaborate with Account Executives, and use Salesforce, AI tools, and sales intelligence platforms to research prospects and personalize outreach. This onsite entry-level role provides structured training for a career in B2B technology sales.

Manage inbound and outbound customer interactions to retain accounts, resolve cancellations, reconcile accounts, process updates and invoices, and strengthen customer relationships. Identify customer needs, recommend additional products, and drive upselling and cross-selling. Collaborate with Legal, Sales, Operations, Billing, Collections, and Technical Support while meeting quality, service-level, and performance metrics. The role requires fluent English, strong communication and negotiation skills, flexible scheduling, and full-time onsite work in Guadalajara.

Own the full inside sales cycle for small business customers, including outbound prospecting, discovery, product demonstrations, objection handling, closing, pipeline management, forecasting, and quota attainment. The role requires consultative selling of Nextiva’s AI-powered communications and customer experience solutions, disciplined Salesforce documentation, and effective use of AI-supported sales tools. This is an onsite position five days per week in Scottsdale, Arizona.

Lead a large technical customer support organization through Supervisors. Drive customer experience, service quality, operational performance, workforce planning, and commercial results. Coach and develop leaders, manage support metrics, identify revenue opportunities, use data and AI to improve operations, and build staffing recommendations. Ensure revenue initiatives support customer needs, service quality, and compliance while leading operational change and accountability across the organization.

Perform 100% outbound prospecting via cold calls, email, and social selling to identify and qualify opportunities using SPICED. Manage daily activities to generate pipeline, partner with Account Executives, and leverage AI and sales tools to personalize outreach and improve efficiency.