Jobs at Nextiva

Own Nextiva’s product marketing strategy, market thesis, customer and competitive insights, positioning, messaging, launch prioritization, and sales narratives. Lead a team of two to three product marketers, collaborate with Product, Sales, and executives, and ensure marketing initiatives support revenue growth. The role requires customer-facing research, commercial accountability, quantitative analysis, technical fluency, excellent writing, and hands-on leadership.

Design, build, and launch scalable AI capabilities and backend services using Python and distributed-systems principles. Own initiatives end to end from technical solutioning and architecture through implementation, production readiness, launch, and ongoing evolution. Collaborate with engineering, product, and external technology partners, including Google Gemini teams, to integrate AI capabilities across Nextiva’s ecosystem. Remain hands-on while influencing technical direction, managing trade-offs, and establishing reliable engineering practices.

Build, release, and maintain cross-platform iOS and Android applications using React Native, TypeScript, and JavaScript. Design scalable mobile architectures and reusable components, integrate APIs and third-party services, optimize performance, and improve security, testing, monitoring, and reliability. Lead complex features from design through production, conduct code reviews, define engineering standards, mentor junior engineers, and collaborate with product, design, backend, QA, and engineering leadership.

Manage a high-volume, full-cycle sales pipeline for businesses with 21–400 employees. Conduct discovery, demonstrations, qualification, negotiation, and closing while handling inbound, outbound, channel, chat, and XDR-generated opportunities. Maintain accurate Salesforce records and forecasts, generate pipeline, collaborate with internal teams and partners, and achieve monthly revenue and conversion targets within sales cycles typically under 30 days.

Own customer onboarding, adoption, retention, and expansion for SaaS customers. Build trusted stakeholder relationships, resolve issues, monitor customer health metrics, recommend cross-sell and upsell opportunities, and provide feedback to Product and Sales. Drive process improvements and ensure customers achieve sustained value from Nextiva’s platform.

Supports global Talent Acquisition operations through interview coordination, candidate communications, recruiting system maintenance, pre-onboarding, reporting, documentation, AI-enabled process improvement, employer branding, and recruiting projects. The intern collaborates with recruiters, hiring managers, and People teams across multiple regions while helping deliver a smooth candidate experience and maintain accurate recruiting data.

Acquire and grow mid-market customers for AI-powered customer experience, contact center, unified communications, and business communication solutions. Generate pipeline through prospecting, referrals, networking, partners, and inbound opportunities; manage complex multi-stakeholder sales cycles; conduct consultative discovery; develop account plans; present solutions; maintain CRM data and forecasts; use AI-enabled sales tools and analytics; and collaborate with marketing, partners, solution consultants, customer success, and product teams.

Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Grow revenue within existing small-business accounts through proactive outreach, discovery, demos, upselling, and cross-selling. Manage the full sales cycle, including pipeline, forecasting, follow-up, and customer relationships using Salesforce. Communicate AI-powered platform value, meet expansion targets, incorporate AI tools, and continuously improve sales and product knowledge.

Lead the architecture and roadmap of a multi-cluster Kubernetes platform, including GitOps, internal developer tooling, networking, service mesh, observability, security, GPU/ML workload support, reliability, capacity planning, and cost optimization. Provide technical direction, lead incident response and postmortems, mentor engineers, and influence platform standards across engineering teams.

Own and modernize CI/CD pipelines and developer tooling across a microservices platform. Build reusable pipeline templates, improve deployment safety and build performance, implement infrastructure-as-code and software supply-chain security, and integrate AI-assisted engineering workflows. Partner with engineering teams to reduce development friction, monitor pipeline health, and drive adoption of effective DevOps practices.

Drive expansion revenue from existing small-business customers through proactive outbound calls, email, SMS, and video conversations. Identify upsell and cross-sell opportunities, understand customer needs, demonstrate AI-powered solutions, manage opportunities through close, and maintain accurate Salesforce pipeline data. The role requires meeting revenue targets, communicating fluently in English, managing a fast sales cycle, applying coaching, and using AI tools to improve performance.

Conduct inbound and outbound prospecting through calls, email, and social selling. Qualify leads using SPICED, manage daily activity and pipeline targets, learn and communicate product value, collaborate with Account Executives, and use Salesforce, AI tools, and sales intelligence platforms to research prospects and personalize outreach. This onsite entry-level role provides structured training for a career in B2B technology sales.

Guide new customers through Nextiva platform setup, account configuration, call flows, device setup, network checks, troubleshooting, testing, and product training. Handle inbound calls and scheduled onboarding appointments while meeting performance metrics. Collaborate with Sales, Product Support, CRM, and internal teams, and support AI-assisted onboarding workflows by resolving escalations and sharing customer insights.

Manage inbound and outbound customer interactions to retain accounts, resolve cancellations, reconcile accounts, process updates and invoices, and strengthen customer relationships. Identify customer needs, recommend additional products, and drive upselling and cross-selling. Collaborate with Legal, Sales, Operations, Billing, Collections, and Technical Support while meeting quality, service-level, and performance metrics. The role requires fluent English, strong communication and negotiation skills, flexible scheduling, and full-time onsite work in Guadalajara.

Own the full inside sales cycle for small business customers, including outbound prospecting, discovery, product demonstrations, objection handling, closing, pipeline management, forecasting, and quota attainment. The role requires consultative selling of Nextiva’s AI-powered communications and customer experience solutions, disciplined Salesforce documentation, and effective use of AI-supported sales tools. This is an onsite position five days per week in Scottsdale, Arizona.

Lead a large technical customer support organization through Supervisors. Drive customer experience, service quality, operational performance, workforce planning, and commercial results. Coach and develop leaders, manage support metrics, identify revenue opportunities, use data and AI to improve operations, and build staffing recommendations. Ensure revenue initiatives support customer needs, service quality, and compliance while leading operational change and accountability across the organization.

Processes customer porting paperwork, maintains customer files and documentation, submits and monitors orders through carrier portals, manages cases, updates caller IDs, sends status communications, and responds to customer calls and emails. The role requires strong administrative organization, attention to detail, time management, decision-making, and professional English communication in a fast-paced onsite environment.

Perform 100% outbound prospecting via cold calls, email, and social selling to identify and qualify opportunities using SPICED. Manage daily activities to generate pipeline, partner with Account Executives, and leverage AI and sales tools to personalize outreach and improve efficiency.

Provide high-quality technical support across hardware, software, and networking for Nextiva customers. Troubleshoot issues, document interactions, own issue resolution, meet performance metrics, and leverage AI tools to improve workflows while continuously learning Nextiva products and processes.