Jobs at Nextiva

Run full-cycle sales for 21–200 employee accounts across inbound, channel, chat, and outbound. Qualify using MEDDPICC, demo products, build mutual success plans, manage a Salesforce pipeline, forecast accurately, and close multi-product UCaaS/CCaaS/SaaS deals within 30–90 day cycles.

Lead a US AI implementation team and run customer deployments: translate requirements into scalable LLM-powered workflows, configure prompts, conversational flows, integrations and automations, test and iterate, train customers, manage escalations, and build implementation processes and best practices to scale delivery.

Own reliability, scalability, performance, and operational excellence for middleware and cloud platforms. Support Kafka, vector databases, GCP/GKE, observability, automation, incident response, SLIs/SLOs, and database operations while driving IaC, monitoring, and platform reliability initiatives.

Manage and grow a portfolio of enterprise customers by building executive relationships, driving retention and expansion, identifying and closing complex opportunities, delivering consultative demos and strategic account plans, partnering with cross-functional teams, and using Salesforce and AI-enabled tools to meet revenue targets and demonstrate measurable customer outcomes.

Manage and grow a portfolio of strategic enterprise accounts, driving expansion and retention through consultative selling of UCaaS/CCaaS and AI-enabled CX solutions. Build multi-stakeholder relationships, develop strategic account plans, identify whitespace opportunities, coordinate cross-functional resources, lead complex sales cycles, maintain accurate forecasting in Salesforce, and travel (~25%) for customer engagements and industry events.

Consultative B2B sales role managing the full sales cycle for Mid‑Market accounts. Build executive relationships, uncover challenges, position Nextiva's Unified‑CXM, deliver tailored demos, execute territory and account plans, use Salesforce and AI tools to drive pipeline and forecast accuracy, collaborate cross-functionally, and consistently meet revenue targets.

Provide high-quality technical support across hardware, software, and networking for Nextiva customers. Troubleshoot issues, document interactions, own issue resolution, meet performance metrics, and leverage AI tools to improve workflows while continuously learning Nextiva products and processes.

Work directly with customers to configure and deploy AI Employees using Nextiva's platform. Translate business requirements into prompts, deterministic conversation flows, routing logic, workflows, and simple API-enabled tools. Test, document, train customers, and share feedback with product and engineering while learning prompt engineering and AI implementation practices under mentorship.

Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Manage a portfolio of channel partners in the Southeast, recruit and enable partners, create and execute territory go-to-market strategies, drive partner-led pipeline and revenue, align cross-functionally, use Salesforce and AI-driven insights to optimize partner performance, and serve as partner advocate and escalation point.

Build, deploy, and maintain internal AI-powered applications and orchestration pipelines. Re-engineer business workflows for automation, define standards for reliability and observability, collaborate with IT/Security/DevOps, and mentor team members to drive company-wide AI adoption and measurable efficiency gains.

Manage a portfolio of channel partners in the West, recruit and enable partners, build territory go-to-market strategies, drive partner-led pipeline and revenue, conduct partner business reviews using AI-driven insights, align cross-functionally, and serve as partner advocate and escalation point.

The Senior Accountant will handle general accounting duties, assist with month-end close processes, cash flow forecasting, and liaise with third-party accountants.

Sell Nextiva's Unified-CXM to small businesses (≤20 employees) via high-energy outbound prospecting, consultative discovery, tailored demos, and disciplined Salesforce pipeline management. Achieve quota, use AI tools like ChatGPT to optimize outreach and objections, maintain accurate CRM documentation, and drive deals to close while working onsite in Scottsdale.