We are seeking a results-oriented senior leader to serve as Head of Cognitive Networks Solutions (CNS) within Networks Americas. As the leader of CNS as a standalone Solution Area, you will define and execute the business strategy, drive profitable growth and customer value, and scale the capabilities needed for the future of intelligent and autonomous networks.
This role brings together presales, solution expertise, consulting, and domain capabilities to create stronger alignment across the customer lifecycle, from opportunity development and solution design through execution and value realization.
The Head of CNS will lead a diverse team of presales, professional services, consulting, and technology experts, fostering a culture of innovation, collaboration, accountability, and customer focus.
This role is a member of the Networks Americas Leadership Team, reports directly to the Head of Networks Americas, and is based in Plano, Texas.
In This Role, You Will
- Lead CNS as a standalone Solution Area, setting its strategy, priorities, operating model, and business objectives.
- Own the end-to-end CNS business, including profitable growth, customer outcomes, operational performance, and capability development.
- Define and execute a growth strategy that expands the CNS business, increases market penetration, and creates new opportunities with existing and prospective customers.
- Integrate CNS presales, solution expertise, consulting, and domain capabilities to provide a seamless customer experience.
- Develop differentiated customer solutions focused on cognitive networks, automation, AI-driven operations, network optimization, and intelligent service assurance.
- Build and scale innovative, repeatable solutions and business models that respond to emerging customer needs and strengthen Ericsson's competitive position.
- Accelerate the industrialization and commercial adoption of new CNS capabilities, translating innovation into measurable customer value and profitable growth.
- Build trusted relationships with senior customer stakeholders and position Ericsson as a strategic transformation partner.
- Partner across Customer Units, Sales, CTO organizations, Business Areas, and delivery teams to shape opportunities and maximize customer and business value.
- Lead, coach, and develop a high-performing organization of presales, consulting, and technical professionals.
- Ensure operational discipline, financial performance, solution quality, and effective resource management.
- Foster a culture of integrity, inclusion, innovation, empowerment, accountability, and continuous improvement.
To Be Successful in the Role, You Should Have
Functional and Technical Acumen
- Strong knowledge of the telecommunications and wireless industries, including customer priorities, market trends, competitive dynamics, and emerging technologies.
- Deep expertise in network performance, design and optimization, service assurance, or network operations.
- Understanding of AI-enabled operations, automation, cognitive networking, and advanced analytics.
- Experience leading presales, solution development, consulting, or professional services capabilities.
- Demonstrated success developing and executing growth strategies that deliver measurable revenue, profitability, market, or customer outcomes.
- Proven ability to identify emerging opportunities and convert innovative ideas and technologies into scalable customer solutions and commercial offerings.
- Strong financial and commercial acumen with demonstrated success driving growth and operational performance.
- Ability to translate customer and market needs into differentiated solutions and business opportunities.
- Experience working across complex, global, and matrixed organizations.
- Strong executive communication, strategic planning, analytical, and problem-solving skills.
Leadership Acumen
- Demonstrated success leading high-performing, diverse, and geographically dispersed organizations.
- Proven ability to lead business and organizational transformation while maintaining customer and operational focus.
- A growth-oriented mindset with a track record of challenging established approaches, identifying new opportunities, and mobilizing teams to deliver results.
- Ability to foster innovation while maintaining commercial focus, disciplined execution, and accountability for outcomes.
- Strong customer presence and the ability to build trusted relationships with senior internal and external stakeholders.
- Ability to align cross-functional teams around shared priorities and outcomes.
- A leadership style grounded in integrity, inclusion, innovation, empowerment, and accountability.
- Proven commitment to developing talent and building future organizational capabilities.
Minimum Experience and Education Requirements
- Bachelor of Science degree in Engineering or a related technical field.
- Minimum of 15 years of experience in the telecommunications infrastructure industry, including significant Radio Access Network experience.
- Minimum of five years of experience in a customer-facing, presales, professional services, consulting, or telecommunications operator role.
- Demonstrated experience owning business results and delivering measurable customer, operational, and financial outcomes.
- Experience leading senior leaders, technical experts, and complex organizational transformation.
Notice:
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Service Delivery Line Manager
Skills Required
- Bachelor of Science degree in Engineering or a related technical field
- At least 15 years of experience in the telecommunications infrastructure industry
- Significant Radio Access Network experience
- At least five years of experience in customer-facing, presales, professional services, consulting, or telecommunications operator roles
- Experience owning business results and delivering measurable customer, operational, and financial outcomes
- Experience leading senior leaders, technical experts, and complex organizational transformation
- Strong knowledge of telecommunications and wireless industries
- Expertise in network performance, design and optimization, service assurance, or network operations
- Understanding of AI-enabled operations, automation, cognitive networking, and advanced analytics
- Experience leading presales, solution development, consulting, or professional services capabilities
- Demonstrated success developing and executing growth strategies
- Strong financial and commercial acumen
- Experience working across complex, global, and matrixed organizations
- Strong executive communication, strategic planning, analytical, and problem-solving skills
- Success leading high-performing, diverse, geographically dispersed organizations
- Ability to lead business and organizational transformation
- Ability to build trusted relationships with senior stakeholders
- Commitment to developing talent and building organizational capabilities
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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