Head of Aftersales(GREE AC)

About GREE AC(Subsidiary of CIG)

This role requires a strong leader who can transform aftersales into a profit-generating business unit while driving operational excellence, customer satisfaction, nationwide coverage, and continuous service innovation.

1. Aftersales Business Leadership & Strategy

• Lead the aftersales function as a strategic business unit with full P&L responsibility.
  
• Develop and implement a nationwide aftersales business strategy aligned with the company’s commercial and market expansion goals.
  
• Identify new revenue streams in services, AMC, parts, extended warranty, and technical solutions.
  
• Drive year-on-year business growth, profitability, and operational efficiency.
  

2. Nationwide Service Operations Management

• Oversee all service centers, service partners, and dealer networks across the country.
  
• Ensure best-in-class service delivery with high efficiency, reliability, and consistent technical standards.
  
• Strengthen nationwide coverage, response times, and customer touchpoints.
  

3. Technical Excellence & Quality Assurance

• Ensure top-tier technical capability in troubleshooting, VRF diagnostics, inverter AC systems, and product support.
  
• Implement quality standards, audit processes, and service procedures across all regions.
  
• Increase First-Time Fix Rate (FTFR), reduce TAT, and elevate NPS/CSAT scores.
  

4. People Leadership, Training & Development

• Lead and mentor nationwide aftersales teams, including engineers, technicians, and service partners.
  
• Drive technician certification programs and continuous technical upskilling.
  
• Build a high-performance culture focused on excellence, accountability, and customer experience.
  

5. Warranty, Parts & Service Network Management

• Oversee warranty administration, claims validation, and escalation management.
  
• Ensure availability of genuine spare parts, stock planning, and cost optimization.
  
• Manage service partner contracts, SLAs, performance reviews, and compliance.
  
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6. Customer Experience, Escalations & Dealer Relations

• Strengthen customer retention through quality service delivery, transparency, and responsiveness.
  
• Manage major escalations, institutional clients, and key account aftersales support.
  
• Foster strong relationships with dealers, distributors, and service partners nationwide.
  

7. Reporting, Compliance & KPI Management

• Develop and track national service KPIs, dashboards, and operational metrics.
  
• Deliver monthly business performance reports, profitability analyses, and improvement plans.
  
• Ensure compliance with company policies, safety standards, and regulatory requirements.
  

• Degree in Mechanical/Electrical Engineering or related field.
  
• 10+ years in HVAC aftersales or service operations, with at least 5 years in senior leadership or national management roles.
  
• Proven experience managing a nationwide service operation or aftersales business unit.
  
• Strong technical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.
  
• Strong business acumen with P&L and commercial management experience.
  
• Excellent leadership, communication, and stakeholder management skills.
  
• ​Data-driven decision-making, strategic thinking, and process improvement capability.
  
• High customer orientation and strong problem-solving skills.
  

• Competitive Salary
  
• 13th Month Allowance
  
• Leave Allowance
  
• Monthly Performance Bonus
  
• Retirement Savings
  
• Medical Coverage
  
• Group Life Insurance
  
• Opportunity to work in a fast-paced and dynamic environment