Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About the Role
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted micro-consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!
Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires:
Conducting research to ensure understanding of customer questions and related Workday concepts
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
Clearly and effectively communicating responses and value to customers
Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
Keeping up to date with industry practices and the ability to engage with our customers on those topics
Helping drive the creation of new programs to drive customer feature adoption
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other advisory services, such as:
Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
Provide one-on-one customer configuration designs
Deployments including full deployment of Workday features
About You
Basic Qualifications (P2)
2+ years of experience with HCM / HRIS systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
2+ years of functional experience including either HCM, PAT
Candidates need to be fully bilingual in English and Spanish
Basic Qualifications (P3):
3+ years of experience with HCM / HRIS systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
2+ years of software consulting/support experience that includes either HCM, PATT
Candidates need to be fully bilingual in English and Spanish
Basic Qualifications: (P4)
5+ years of experience with HR systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
2+ years of software consulting/support experience
Candidates need to be fully bilingual in English and Spanish
Basic Qualifications: (P5)
10+ years of experience with HR systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
5+ years of software consulting/support experience
Candidates need to be fully bilingual in English and Spanish
Other Qualifications:
5+ years of IT implementation experience is preferred
Workday Certification, or ability to certify in, at least one of the following: HCM, Talent, Recruiting, Absence, Payroll
Ability to gain a thorough understanding of Workday concepts as new features are released
Ability to distill complex concepts into understandable presentations for our customers
Ability to multitask and work on multiple engagements and deliverables simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
Bachelor’s degree or relevant work experience required. Advanced degree preferred
Ability to travel up to 10%
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Top Skills
What We Do
Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
