TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Senior Collections Lead is responsible for overseeing the collections process to ensure timely recovery of outstanding receivables, reducing delinquency rates, and maintaining positive customer relationships. This role provides leadership to the collections team, monitors performance metrics, implements process improvements, and collaborates with cross-functional departments to optimize cash flow and minimize credit risk. This role acts as a bridge between upper management and the collections team, driving performance, process improvements, and strategic initiatives.What You'll Bring:
Key Responsibilities
• Team Leadership & Oversight
o Supervise and mentor a team of collectors, providing guidance, training, and performance feedback.
o Assign account portfolios and ensure workloads are managed effectively.
o Serve as the escalation point for complex or high-value accounts.
• Collections Management
o Oversee daily collection activities to ensure timely follow-up on outstanding invoices.
o Develop strategies to reduce aged receivables and improve collection rates.
o Negotiate payment arrangements with delinquent customers while maintaining customer relationships.
• Reporting & Analysis
o Monitor and report on collection KPIs (DSO, aging buckets, recovery rates, bad debt write-offs).
o Review/Analyze weekly/monthly reports for management on performance, trends, and risk exposure.
o Recommend process improvements based on data-driven insights.
• Process & Compliance
o Ensure compliance with internal policies, external regulations, and legal requirements.
o Partner with billing and sales teams to resolve disputes and prevent recurring issues.
o Support continuous improvement initiatives in collections processes and systems.
• Stakeholder Collaboration
o Work closely with finance, sales, billing, cash applications and operations
o Represent the collections team in cross-functional meetings and projects.
Impact You'll Make:
Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or related field (preferred).
- 8+ years of experience in collections or accounts receivable, with at least 3 years in a lead/supervisory role.
- Strong knowledge of collections best practices
- Proficiency in ERP systems (Peoplesoft/Gatekeeper) and MS Excel. (High Radius is a ++)
- Excellent negotiation, problem-solving, and interpersonal skills.
- Ability to lead, motivate, and develop a high-performing team.
Core Competencies
- Leadership & Team Development
- Analytical & Data-Driven Decision Making
- Negotiation & Conflict Resolution
- Customer Relationship Management
- Process Improvement & Results Orientation
- Customer Service Orientation
- Ability to work under pressure and meet deadlines
TransUnion Job Title
Sr Lead, Shared ServicesTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
