TinyFish builds enterprise web agent infrastructure: AI agents that navigate, extract data, and execute complex workflows across the live web at scale. Already trusted by Fortune 500 companies across hospitality, transportation, and e-commerce, TinyFish raised $47M in a Series A round led by ICONIQ to keep pushing the frontier of what enterprise agents can do.
What you’ll doSelf-serve content & resources
Own and refresh our self-serve resources: copy, videos, images, diagrams, flowcharts, and help content, so users can discover, understand, and buy without ever needing a sales call
Review these resources regularly to make sure everything is current, accurate, and functional
Optimize FAQ and help pages with better search, auto-suggestions, filtering, and clear structure so users find answers fast and get less confused
Monitor customer feedback and questions, then close the gaps and fix unclear content quickly
Partner with product marketing to design retargeting campaigns that nudge free users toward buying the platform
Track industry trends and competitors’ self-serve experiences, and bring fresh ideas back to the team
Growth & experimentation
Design and ship growth experiments across the funnel: acquisition, onboarding, activation, conversion, and expansion, then read the results and iterate
Dig into product and funnel data to find where users drop off, and turn those insights into concrete experiment ideas
Draft and refine lifecycle messaging (email, in-product) that helps new users reach their first “aha” moment faster
Help shape self-serve onboarding and activation flows so users hit value in minutes
Senior undergraduate student or recent graduate in Technical Writing, Marketing, Communications, English, Business, Economics, or a related field, or equivalent hands-on experience
Excellent written and verbal English. You can explain something technical to a non-technical reader in plain, clear language, and write with personality
Detail-oriented with strong problem-solving instincts. You catch the broken link, the outdated screenshot, the confusing sentence
Comfortable with data and user behavior. You can pull a funnel, spot a drop-off, form a hypothesis, and use analytics to decide what content or experiment to run next
Organized and self-motivated, able to own your backlog and run your own experiments without being micromanaged
Genuinely curious about how products grow, how users decide, and how PLG actually works
Hands-on mentorship from experienced growth, product marketing, and GTM professionals
Real ownership. You will run actual experiments and own content that customers see, not throwaway drafts
Front-row seat to how a Bay Area AI startup is built from the ground up
Exposure to one of the most exciting spaces in tech right now: agentic AI
Flexible hours that work around your schedule, whether full-time or part-time
Skills Required
- Senior undergraduate student or recent graduate in Technical Writing, Marketing, Communications, English, Business, Economics, or related field, or equivalent hands-on experience
- Excellent written and verbal English; able to explain technical concepts to non-technical readers
- Detail-oriented with strong problem-solving instincts (catch broken links, outdated screenshots, confusing sentences)
- Comfortable with data and user behavior; able to pull a funnel, spot drop-offs, form hypotheses, and use analytics to decide experiments
- Organized and self-motivated, able to own a backlog and run experiments independently
- Genuine curiosity about product growth, user decision-making, and product-led growth (PLG)
What We Do
The Enterprise Web Agent company. Our AI agents run complex business workflows at web scale millions of times to deliver measurable outcomes.
