HBSG National Manager

Position Summary: 

Manage multiple centers and supervise associates and their workflow, ensuring high morale, excellent customer service and maximize cost efficiencies.

Primary Duties and Responsibilities:

• Lead, direct and manage day to day operations of HBSG divisions
• Work closely with Eagle Division Managers, Mortgage Credit Specialist Managers, Mortgage Credit Specialists, Loan Officers, Lennar Management and NHC’s to assist in educating and training of referring potential customers to Eagle’s Home Buyer Solutions Group
• Develop, communicate and execution of national growth strategy
• Interview, hire, development and motivate HBSG associates to achieve measurable goals and reach their potential
• Develop relationships with Lennar/Eagle division leaders to pursue new opportunities and cultivate additional sales prospects
• Collaborate with Secondary to monitor risks of customer base
• Self assess progress and continuously improve processes
• Provide coaching and promote a professional team effort. Provide support for problem solving
• Communicate successes with Eagle and Lennar Management
• Communicate customer status with Eagle divisions
• Collaborate with Marketing Department
• Ensure compliance with federal regulations, investor requirements and corporate best practice standards
• Handle issues with consumers, Eagle & Lennar Divisions

In addition to the above, each Associate will be required to cross train for position(s) within the organization which may, from time to time, be required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Four year college degree (preferred)
• Minimum 1-3 years division manager (preferred)
• Minimum 5-7 years supervisory and management experience in the mortgage and lending industry (originating, processing, closing and underwriting of FHA/VA/Conventional loans.
• Current knowledge and experience with Automated Underwriting Systems (LP, DU, GUS)
• Attention to detail
• Minimum 4 - 5 years of application and processing experience or equivalent mortgage background (preferred)
• Knowledge of various loan programs and credit and qualifying requirements
• Ability to read, analyze, and communicate results of technical data, credit reports
• Ability to effectively present information and respond to questions
• Effective communication skills both verbal and written.  Ability to convey complex issues in a positive and simple manner to customers
• Results oriented
• Team Player with ability to work well under pressure
• Possess positive and professional attitude and represent company in a positive manner
• Provide outstanding customer service, work well under pressure and be a team player
• Excellent time management skills, able to handle multiple responsibilities
• Possess strong work ethic, integrity and loyalty
• Experience utilizing Excel, Word, and CRM system
• Advanced Internet and Email skills

Contacts: Regular interaction with Eagle Division Managers, Loan Officers, Home building Division, New Home Consultants, prospective home buyers.

Physical Requirements:

Requires the ability to operate a personal computer, typewriter, calculator, fax machine, copier, scanner, climb stairs, bend, stoop, reach, lift, move and carry materials and supplies weighing 20 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator.

Additional Requirements:

• Interact well with other associates
• Possess positive and professional attitude and represent company in a positive manner
• Provide outstanding customer service, work well under pressure and be a team player
• Possess excellent organization and analytical skills
• Possess excellent oral and written communication skills
• Strong computer skills with knowledge of Word and Excel
• Understand and follow posted work rules and procedures
• Accept constructive criticism

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the position.  Management reserves the right to change the duties and responsibilities set forth herein at any time.

FLSA STATUS:

Exempt

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.