Hardware ServiceNow Architect

The Opportunity:

CACI is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations.  

Responsibilities:

HAM Architectural Strategy & Vision: 

• Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives. 

• Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal). 

• Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM. 

ServiceNow HAM Module & CMDB: 

• Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization. 

• Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types. 

• Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal). 

Integration & Data Integrity: 

• Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems. 

• Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow. 

Financial & Operational Optimization: 

• Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis. 

• Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility. 

• Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning. 

Leadership & Governance: 

• Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow. 

• Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives. 

• Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices. 

Stakeholder Engagement & Innovation: 

• Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions. 

• Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions. 

Qualifications:

Required: 

• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
  • 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role. 
• Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module. 
• Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets. 
• Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems.  
• Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal. 
• Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices. 
• Strong understanding of ITIL principles, particularly as they apply to asset management. 
• Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions. 
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels. 
• Ability to obtain/maintain secret clearance.

Desired: 

• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous. 
• ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications (e.g., CMDB, ITSM). 
• Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies and licensing compliance. 
• Knowledge of industry asset management standards (e.g., ISO 55000). 
• Experience with mobile asset management solutions within ServiceNow. 
• Familiarity with financial concepts related to asset management (e.g., depreciation, amortization, lease accounting). 
• Experience with government contracting. 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.