Hardware Engineer

About NCR VOYIX

Organization: Hardware and Lifecycle Engineering

Location: NCR Voyix HQ, Atlanta, Georgia

Career Level: P2 Engineer

The Hardware Engineer will be part of a globally distributed Hardware and Lifecycle Engineering team providing advanced technical support for NCR Voyix point-of-sale and Self Checkout products. The position will have particular responsibility for POS peripherals and the electromechanical modules used in Self Checkout solutions, including coin recyclers, note recyclers, scanners, printers, payment peripherals, and associated interface components.

The engineer will provide engineering review and guidance for new product development such as developing product specifications and necessary test plans.  They will investigate complex customer and product problems that have not been resolved through standard service or support processes. This includes collecting and analyzing technical evidence, reproducing failures, characterizing hardware behavior, identifying root causes, developing corrective actions, and coordinating solutions across engineering, software, firmware, service, quality, manufacturing, product management, and external suppliers.

• Provide hardware support for NCR Voyix POS and Self Checkout products, with primary focus on peripheral and cash-management modules.
• Serve as a subject matter expert for Self Checkout components, including coin recycler, note recyclers, and associated cashboxes, cassettes, transport paths, sensors, belts, motors, and electromechanical assemblies; scanners, printers, scales, payment peripherals, and other POS-connected devices; USB, serial, Ethernet, power, and other peripheral interfaces; and device firmware, drivers, configuration utilities, diagnostics, and platform-software integration.
• Perform technical investigations of complex field problems by gathering logs, hardware samples, failure data, photographs, configuration information, service histories, and environmental information.
• Reproduce and characterize failures in laboratory environments using representative POS and Self Checkout configurations.
• Develop structured problem statements, fault trees, test plans, containment actions, and root-cause analyses.
• Work with suppliers and internal engineering teams to evaluate failed components, review supplier analyses, and ensure that corrective actions address the identified failure mechanism.
• Define and validate corrective actions, including hardware changes, firmware updates, configuration changes, service procedures, diagnostic improvements, manufacturing controls, and product documentation.
• Support engineering change and product lifecycle processes, including change requests, engineering changes, component substitutions, qualification testing, and deployment planning.
• Evaluate the reliability and serviceability of new Self Checkout modules before deployment and provide support-readiness input to product-development teams.
• Identify patterns and emerging trends across customer escalations, service data, return material, and field failures. Initiate corrective action when systemic product, supplier, or process issues are identified.
• Maintain ownership of assigned escalations and communicate technical status, risks, dependencies, decisions, and next actions to stakeholders.
• Create knowledge articles, troubleshooting procedures, diagnostic guidance, technical bulletins, and service documentation that can be used by customer engineers and service teams.
• Lead focused technical teams when an issue requires coordination across hardware, software, firmware, quality, manufacturing, services, suppliers, and product management.
• Participate in customer and executive escalation reviews when advanced technical representation is required.

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related technical discipline.
• 3 to 7 years of relevant experience in hardware engineering, product development, product support, systems engineering, lifecycle engineering, or complex technical problem resolution.
• Demonstrated experience troubleshooting electronic and electromechanical products.
• Experience investigating complex failures that cross hardware, firmware, driver, operating-system, application, and mechanical boundaries.
• Experience developing test plans, conducting controlled testing, analyzing results, and documenting technical conclusions.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, interface specifications, diagnostic output, and product documentation.
• Familiarity with standard hardware diagnostic equipment, such as digital multimeters, oscilloscopes, logic analyzers, power analyzers, and other laboratory test equipment.
• Experience with hardware product development, qualification, verification, lifecycle support, and field deployment.
• Experience with failure analysis, root-cause analysis, corrective and preventive action, and supplier corrective-action processes.
• Experience working with contract manufacturers, component suppliers, repair depots, service organizations, or third-party peripheral vendors.
• Experience using Jira or a comparable issue and project-tracking system.
• Familiarity with product safety, EMC, environmental, and regulatory qualification considerations.
• Strong written and verbal communication skills and the ability to produce clear technical documentation for engineering and non-engineering audiences.
• Ability to work independently while collaborating effectively with geographically distributed teams.
• Ability to make evidence-based technical decisions, and maintain focus during high-severity customer escalations.

• Experience supporting retail point-of-sale or Self Checkout hardware.

• Direct experience with coin recyclers, note recyclers, bill validators, note dispensers, or other automated cash-handling equipment.

• Knowledge of cash-management functions, including denomination recognition, validation, recycling, dispensing, cassette management, reconciliation, and jam detection.

• Experience with POS interfaces, including USB, serial communications, Ethernet, and device-specific protocols.

• Familiarity with Windows and Linux-based POS platforms, device drivers, diagnostic applications, and system logs.

• Experience creating service diagnostics, troubleshooting flows, knowledge articles, or technical training material.

• Analytical and problem-solving ability

• Sound engineering judgment

• Technical ownership and accountability

• Structured and process-oriented working methods

• Root-cause orientation

• Continuous learning

• Clear technical communication

• Quality focus

• Attention to detail

• Ability to prioritize and multitask

• Cross-functional collaboration

• Tact and diplomacy during customer escalations

• Working in-office with engineering teams at NCR Voyix Headquarters in Atlanta. Remotely supporting suppliers, and customers across multiple regions and time zones.
• Perform hands-on work with POS and SCO platforms, operating systems, peripheral hardware, engineering servers, and virtualized test environments.
• Possible travel to customer sites, supplier facilities, manufacturing locations, or NCR Voyix engineering laboratories; expected to be 1-10% annually.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”