GTS Engineer II

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Description:
Join us at Thermo Fisher Scientific as a Systems Administrator II! In this role, you'll contribute to maintaining and optimizing our enterprise systems and infrastructure. You'll ensure system reliability, implement security measures, and support our mission of enabling customers to make the world healthier, cleaner, and safer. Working with advanced technologies including cloud platforms, virtualization, and enterprise applications, you'll collaborate with teams to deliver excellent technical solutions and support.

Responsibilities:

• Provide hands-on technical support for end users, including laptops, desktops, mobile devices, peripherals, conference rooms, printers, and workplace technology.
• Troubleshoot and resolve hardware, software, operating system, connectivity, and user-access issues.
• Support employee onboarding, offboarding, workstation deployment, device replacement, and office moves.
• Provide desk-side support for incidents and service requests that cannot be resolved remotely.
• Ensure timely resolution of assigned incidents and requests in line with agreed service levels and priorities.
• Act as the primary local escalation point for workplace IT issues.
  Identify recurring technical issues and contribute to root-cause analysis and continuous improvement.
• Maintain accurate documentation, knowledge articles, troubleshooting procedures, and local support information.
  Support and maintain end-user computing equipment and local workplace IT infrastructure.
• Perform installation, configuration, replacement, and troubleshooting of IT equipment.
  Support meeting rooms, collaboration technologies, audio/video conferencing, docking stations, monitors, and related workplace solutions.
• Perform basic troubleshooting of LAN/WLAN connectivity and escalate infrastructure issues to the appropriate support teams.
• Coordinate with infrastructure, network, security, application, and other specialist IT teams when required.
  

Requirements:

• Working in compliance with legislation and IMS to ensure a secure and efficient IT environment. 
• Providing support to local end-users and other locations within the region, both remotely and on-site. 
• Installing, configuring, coordinating, and supporting local PC hardware and applications in a Windows and Mac OS environment. 
• Maintaining end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes. 
• Ensuring timely resolution of IT incidents, service requests, and problems reported by end-users. 
• Working together with other IT teams and individuals involved to ensure smooth integration and support of IT systems. 
• Supporting enterprise projects and initiatives to drive innovation and efficiency. 
• Installing software and providing standard desktop application support. 
• Assisting centralized teams by providing hands-on support and conducting thorough investigations to resolve MIM issues. 
• Supervising and tracking work requests to meet SLAs and customer needs. 
• Providing assistance with colleague onboarding and offboarding processes. 
• Participating in audits and business continuity planning activities. 
• Maintaining IT inventory and validating hardware and software licenses. 
• Keeping track of IT-related documentation to ensure accuracy and accessibility. 
• Traveling up to 25% to support other sites when required. 

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.