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This role is responsible for driving the growth and lifecycle management of Support Services within the broader Technology Solutions portfolio. It focuses on executing go-to-market (GTM) strategies that enable revenue growth, customer adoption, and long-term value realization.
The GTM Manager - Services growth, works across regions, countries, and key stakeholders to ensure consistent strategy execution, alignment with partner ecosystems, and scalable best practices. The role spans the full customer lifecycle—from initial engagement through adoption and expansion—while contributing to continuous improvement of services, offerings, and operating models.
Collaboration is critical, particularly across sales, services, and partner teams, to ensure integrated delivery of solutions and alignment with overall business objectives.
This role requires a valid work permit in any of the countries listed.
Key Responsibilities
- Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand).
- Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment.
- Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities.
- Enable consistent execution across countries by sharing best practices and supporting scalability of successful approaches.
- Contribute to the development and standardization of service offerings, frameworks, and operating models.
- Leverage tools, insights, and feedback to support ongoing improvement of services and solutions.
- Ensure alignment across sales, services, and specialist communities to deliver a cohesive client experience.
Leadership
- Provide leadership and direction to lifecycle and specialist communities, fostering collaboration and capability development.
- Support mentoring, coaching, and upskilling initiatives to enhance performance and effectiveness.
- Promote a culture of continuous improvement, accountability, and knowledge sharing.
- Clients
Client Engagement
- Work closely with client-facing teams to support consistent and high-quality customer engagement.
- Build and maintain relationships with key stakeholders to understand business needs and position relevant service solutions.
- Support resolution of strategic client issues and contribute to strengthening long-term partnerships.
Global team Alignment
- Ensure alignment with global services strategy and operating models.
- Collaborate with cross-functional and regional teams to drive consistency and adoption of best practices.
- Actively contribute to global communities by sharing insights, lessons learned, and innovation.
Requires expertise across the full Support Services Lifecycle and Software understanding:
- At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support
- Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape
- Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle.
- Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment.
- Experience as sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization.
- Ability to collaborate effectively across functions and build strong stakeholder relationships.
- Strategic thinking combined with execution focus and results orientation.
- Strong communication, presentation, and analytical skills.
- Knowledge of IT services environments and industry practices is beneficial.
- Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams
- Demonstrates leadership skills and drives standards of performance
- Strategic thinking ability coupled with strong planning and execution skills
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
- Ability to interpret complex data/reports, derive business insights and define relevant operating responses
- Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices
- You have an educational background in IT, business administration or information management focused on product management and/or business development.
- Experience in product and business development in technology and services domains, including client facing responsibilities.
- You are familiar with consulting led approaches, methodology and practice.
- Strong communication, presentations and planning skills are key.
- Experience in project management and/or marketing will be an asset.
- You are fluent in written and spoken English and have hold positions in which you have demonstrated your ability to engage with a wide range of functional and geographical organizations, including multicultural management
Academic Qualifications and Certifications:
- Tertiary level qualification such as a business management or equivalent degree
- Certification and/or working knowledge of ITIL practice.
- English: Fluent (Mandatory)
Previous Example Roles:
- Sales Leader (specialist)
- Business Development Leader
- Partner Business Development Manager
- Support Services & SW Specialist
- Client Manager
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Skills Required
- At least 5 years' experience in sales and/or business development within a large-scale technology services environment
- Understanding of support services market dynamics, vendor (OEM), reseller and distributor relationships
- Understanding of the TSIA LAER and DARE models
- Strong understanding of software and service lifecycle management and go-to-market strategies
- Experience as a sales specialist, business development leader, or services delivery professional in a multi-country or matrix organization
- Ability to collaborate effectively across functions and build strong stakeholder relationships
- Strategic thinking with strong planning, execution focus and results orientation
- Strong communication, presentation and analytical skills
- Knowledge of IT services environments and industry practices
- Interpersonal skills to develop and maintain stakeholder relationships and collaborate with client-facing teams
- Demonstrated leadership skills, including mentoring, coaching and capability development
- Ability to interpret complex data and reports, derive business insights and define operating responses
- Sufficient knowledge and understanding of IT service operations and ITIL practices
- Tertiary qualification such as a business management, IT, or information management degree
- Certification and/or working knowledge of ITIL practice
- Experience in product and business development in technology and services domains with client-facing responsibilities
- Familiarity with consulting-led approaches, methodology and practice
- Experience in project management and/or marketing
- Fluency in written and spoken English
- Valid work permit for the countries listed (must hold authorization to work)
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
