The GTM Engineer is embedded within InterSystems North America Sales and aligned to the AI Enablement Team. This individual will serve as the primary architect of next-generation go-to-market workflows, partnering with Technical Services, Pega Development, Sales Operations, and Sales Enablement to redesign how the NA Sales organization operates. The GTM Engineer will accelerate the adoption of AI-enabled tooling and intelligent automation to support seller effectiveness, increase seller productivity, improve pipeline quality, provide the broader organization sales insights, and drive new software revenue growth across the AE, Sales Engineer, BDR, and CSM functions.
This role reports to the Head of NA Sales Strategy & Operations and operates at the intersection of sales strategy, technology, and sales execution — requiring both the strategic vision to identify high-impact opportunities and the operational discipline to build and deploy working solutions.
Key Responsibilities
Workflow Redesign & Process Engineering
- Map, analyze, and redesign end-to-end sales department workflows to improve effectiveness of customer facing resources. Changes should eliminate friction, support pipeline creation, and accelerate revenue velocity.
- Partner with Pega Development and Technical Services teams to configure, build, and deploy workflow automation solutions that reduce administrative burden on AEs, SEs, BDRs, and CSMs.
- Identify high-ROI automation opportunities by working directly with customer-facing resources, sales enablement, and sales operations to understand daily pain points.
- Own the GTM sales effectiveness roadmap: prioritize initiatives, define requirements, manage delivery timelines, and track adoption metrics.
AI Partnership & Technology Adoption
- Serve as the NA Sales liaison to the AI Enablement team, translating business needs into technical requirements and ensuring AI tooling is built for seller effectiveness and adoption, not just technical completeness.
- Drive the evaluation, piloting, and scaled deployment of AI-powered sales tools to improve selling time. This would includ AI-assisted call summaries and follow-up automation, opportunity scoring, pipeline health monitoring, and content generation.
- Support enablement programs that accelerate adoption of new or improved processes and workflows across the NA Sales team, partnering with Sales Enablement on training design and delivery.
- Stay current on the GenAI/AI/ML landscape as it applies to B2B sales motions and represent emerging best practices to senior leadership.
Cross-Functional Collaboration
- Partner closely with Pega Development, Technical Services, and other functions to ensure process and workflow redesigns are scalable and integrated with core systems.
- Collaborate and coordinate cross functionally to ensure data driven workflows and potential downstream effects for affected teams.
- Engage with AEs, Sales Engineers, BDRs, CSMs, and Sales Enablement as both a stakeholder and an advocate — keeping the seller experience at the center of every design decision.
Measurement & Continuous Improvement
- Define and track KPIs for every workflow initiative — including time savings, adoption rates, pipeline impact, and revenue contribution.
- Build dashboards and reporting that provides sales leadership real-time visibility into the productivity and revenue impact of GTM initiatives.
- Regularly evaluate deployed workflows and tools, incorporating feedback into iterative improvements.
Qualifications
- 7+ years of experience in sales operations, revenue operations, GTM strategy, or a technical sales engineering role at a B2B software or technology company.
- Demonstrated experience designing and implementing workflow automation or process improvement programs in a sales environment.
- Experience applying AI/ML tools to sales, such as conversational intelligence, analytics, or generative AI for content and outreach.
- Strong project management skills. Experience driving multiple initiatives with clear milestones, stakeholder alignment, and delivery accountability.
- Exceptional communication skills — able to translate complex technical capabilities into clear, compelling value propositions for non-technical sellers and executives alike.
- Comfort with data: proficient in Excel and at least one BI tool, preferably Power BI.
- Experience working with or within existing tech stack of ZoomInfo, Outreach, LinkedIn, Artisan, and Pega and leveraging LLMs
- Prior experience in a sales role (AE, SE, BDR, or CSM) is a strong differentiator.
- Bachelor's degree in Analytics, Computer Science, Engineering, or a related field; MBA or advanced degree a plus.
Performance Metrics
- Workflow adoption rates across targeted NA Sales populations (AEs, SEs, BDRs, CSMs).
- Measurable reduction in non-selling time for front-line roles (target: 15–20% reduction within 12 months).
- Number of AI use cases piloted, deployed, and sustained at scale.
- Pipeline and revenue contribution attributable to GTM engineering initiatives.
- Seller satisfaction scores related to tooling and workflow effectiveness.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- 7+ years of experience in sales operations, revenue operations, GTM strategy, or technical sales engineering at a B2B software/technology company
- Demonstrated experience designing and implementing workflow automation or process improvement programs in a sales environment
- Experience applying AI/ML tools to sales, such as conversational intelligence, analytics, or generative AI for content and outreach
- Strong project management skills with experience driving multiple initiatives, milestones, and stakeholder alignment
- Exceptional communication skills able to translate technical capabilities to non-technical sellers and executives
- Proficient in Excel
- Proficient in at least one BI tool (preferably Power BI)
- Experience with tech stack components: ZoomInfo, Outreach, LinkedIn, Artisan, and Pega; and leveraging LLMs
- Prior experience in a sales role (AE, SE, BDR, or CSM)
- Bachelor's degree in Analytics, Computer Science, Engineering, or related field (MBA or advanced degree a plus)
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
