About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
About the Role
We are seeking a GTM Engineer to reimagine, automate and optimize the full GTM motion. This is a role for a developer-minded operator who wants to build custom solutions rather than just manage SaaS configurations. Working closely with senior leadership and field teams, you will integrate best-in-class tools and build AI agents to drive efficiencies across the full GTM motion. This is a high-impact, high-agency position to shape the GTM strategy of a category-defining AI company.
We believe in building together and fast. This is a fully in-office role is based in our San Francisco or New York office 5 days a week.
In This Role You Will
Optimize the Stack: lead the technical integration and optimization of external tools (e.g., Salesforce, Clay, Gong, enrichment APIs) into a cohesive, automated engine
Build AI Agents: design and deploy agents that optimize account research, reduce manual data entry, and enhance outbound personalization using various tools & APIs
Engineer Data Flows: build the webhooks and middleware that sync data between our product, CRM and other internal systems with 100% integrity
Programmatic GTM: partner with leadership to translate sales strategy into automated workflows, custom internal tools, and programmatic outbound campaigns
Your background looks something like this
Technical Foundation: 5+ years in GTM Engineering or technical RevOps. You are comfortable writing code (Python, JS, or SQL) and working with APIs. Prior experience in GTM or Revenue Operations is desirable
GTM Expertise: understanding of the sales funnel & processes; you understand the business logic behind the data you’re moving
Integration Mastery: track record of stitching together a GTM stack and managing complex data waterfalls
Get it done posture: a bias toward action and building "v1" today. You thrive in the ambiguity of a fast-paced AI startup
Ownership mindset: end-to-end ownership of the GTM infrastructure and the outcomes it produces
Benefits
Health, dental, and vision insurance
Take what you need vacation policy
Career growth opportunities within a fast-growing AI company
Compensation
$185,000 - $235,000 OTE + Equity
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
