Ready to be a Titan?
We are dedicated to delivering an exceptional customer experience, and we are looking for a Growth Marketing Manager to join our growing demand generation team.
The Growth Marketing Manager will be responsible for driving revenue growth within our existing customer base for our suite of SaaS product offerings by creating and executing marketing campaigns that build awareness, drive a pipeline of upsell and cross-sell opportunities and increase product adoption and utilization. This person will work closely with the demand generation, product, operations and sales teams to create full-funnel, end-to-end campaigns that increase customer engagement and drive revenue growth.
What you'll do:
Build and execute full-funnel customer marketing campaigns that drive upsell, cross-sell, and revenue growth.
Own end-to-end campaign management, from strategy and planning through execution, optimization, and reporting.
Partner cross-functionally with demand generation, product, sales, operations, and customer success teams to align campaigns to business goals.
Analyze customer behavior and segmentation data to identify trends and insights that inform campaign strategy (targeted nurture journeys, maximum engagement, increased upsell/cross-sell opportunities throughout the customer lifecycle).
Leverage AI to inform, build and manage customer segmentation and targeting to ensure that campaigns are personalized and relevant to the customer.
Collaborate with content and creative teams to create compelling messaging and visuals that resonate with customers.
Monitor campaign performance and optimize programs based on data-driven insights and results.
Collaborate with customer success teams to identify opportunities for customer advocacy and referrals.
Stay up to date with industry trends and best practices, and continuously improve campaign performance.
What you'll bring:
Bachelor's degree in marketing, business, or related field.
6-9 years of experience in marketing, with a proven track record of driving revenue growth through customer marketing campaigns.
Experience building and managing end-to-end campaigns, including developing campaign strategy, creating messaging and visuals, and analyzing campaign performance.
Proven use in leveraging Claude, Gemini and/or other AI tools to synthesize data and build AI agents to automate basic workflows.
Experience working cross-functionally, collaborating with product marketing, sales, operations, and demand generation teams.
Strong analytical skills and ability to use data to inform campaign strategy and optimize campaign performance.
Excellent written and verbal communication skills, with the ability to create compelling messaging and content.
Strong project management skills and ability to manage multiple projects simultaneously.
Proactive self-starter with the ability to operate independently, adapt to ambiguous situations, and contribute collaboratively to team goals.
Strong results orientation, with a track record of meeting measurable goals and prioritizing performance-driven initiatives.
Passion for customer-centric marketing and delivering exceptional customer experiences.
If you are a passionate marketer with a focus on customer success and growth, and are excited about the opportunity to join a fast-growing SaaS company, we encourage you to apply for this exciting position.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $111,000 CAD - $156,700 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy
Skills Required
- Bachelor's degree in marketing, business, or related field
- 6-9 years of experience in marketing
- Experience building and managing end-to-end campaigns
- Proven use in leveraging AI tools to synthesize data and build AI agents
- Strong analytical skills
- Excellent written and verbal communication skills
- Strong project management skills
- Proactive self-starter with ability to operate independently
- Strong results orientation
- Passion for customer-centric marketing
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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