The Role
Lead merchant-focused growth initiatives: strengthen field execution and CRM adoption, design a Hero Merchant program, expand merchant networks, run cross-functional projects, analyze city- and merchant-level performance, and build scalable playbooks to increase originations per store.
Summary Generated by Built In
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Growth Manager is responsible for driving PayJoy’s highest-priority sales growth initiatives by strengthening field execution systems, building high-performing merchant partners, accelerating merchant network expansion, and leading cross-functional programs that increase originations per store.
This role will be assigned a rotating portfolio of the most critical projects required to achieve PayJoy Philippines’ growth aspirations.
Responsibilities
- Strengthen field execution and selling systems across the sales organization, including Zoho adoption, itinerary planning, visit prioritization, in-store diagnosis, and post-call follow-through.
- Design and operationalize the Hero Merchant program by identifying, acquiring, and scaling the highest-value merchants, with a goal of establishing 2 Hero Merchants per city producing ≥150 originations per month.
- Build and accelerate the merchant network expansion engine by supporting geographic expansion planning, merchant acquisition funnel execution, and field capacity deployment to ensure rapid, predictable growth in active merchants.
- Lead cross-functional growth initiatives with Marketing, Sales Enablement, Promoter Operations, Merchant Operations, and Key Account teams to improve the drivers of average originations per store.
- Analyze merchant- and city-level performance to identify bottlenecks and launch targeted programs that unlock productivity and conversion uplift.
- Build scalable playbooks, operating cadences, and SOPs that enable repeatable execution and sustainable growth across regions.
- Coordinate across internal stakeholders to ensure priority growth initiatives move from strategy to field adoption with measurable impact.
- Champion continuous improvement in merchant productivity, sales discipline, and execution rigor across the national retail network.
Requirements
- Bachelor’s degree in Business, Engineering, Economics, Marketing, or similar.
- 5+ years of experience in sales strategy, revenue programs, BizOps, growth, or field execution roles, ideally in high-growth environments such as fintech, retail tech, management consulting, or startups.
- Strong analytical skills and comfort operating through KPIs, funnels, and CRM systems.
- Proven ability to lead cross-functional initiatives and deliver complex projects end-to-end.
- Structured problem solver with the ability to diagnose execution bottlenecks and build repeatable solutions.
- Strong communication and stakeholder management skills across field and central teams.
- Self-driven, results-oriented, and energized by dynamic, high-change environments.
- Comfortable engaging directly with frontline merchants and sales execution realities.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone Finance, headphone benefit, home office equipment allowance and wellness perks
- Catered Lunch
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
CRM
Zoho
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
