Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Driving P1/P2 War-Room activities for critical network outage resolution
- Provide network-related analysis, design, and integration services, including coordination between clients, vendors, and other internal support services for both data and voice networks
- Evaluate network performance by reading and interpreting tools and instrumentation, and resolve issues based on output and analysis of monitoring tools in a timely manner
- Create and implement solutions based upon existing defined standards
- Provide support to customers and assist support personnel, performing root cause analysis as needed
- Apply current standards and technology to business needs and requirements, identifying areas where standards need to evolve
- Evaluate emerging trends to drive continuous improvement and strategic innovation in network solutions
- Maintain detailed technical documentation (e.g., standards, processes, Method of Procedures, Run Books)
- Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 5+ years of experience in network engineering, analysis, design, troubleshooting, and integration
- 3+ years of extensive hands-on experience with troubleshooting and incident resolution in Datacenter and Enterprise Network environments
- 1+ years of experience utilizing AI tools or platforms to improve workflows or automate tasks
- Excellent hands-on experience with the operation and management of LAN, WAN, Wireless, and SDWAN technologies
- Experience with network monitoring and performance evaluation using industry-standard tools such as Solarwinds, NNMI, Splunk, and Openview
- Proven experience in configuring, deploying, and troubleshooting Meraki MX security appliances, including traffic shaping
- Ability to work flexible shifts, including nights, weekends, and holidays, as part of a 24x7x365 operational schedule
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor's degree or equivalent work experience
- 5+ years of experience in network engineering
- 3+ years of extensive hands-on experience in Datacenter and Enterprise Network environments
- 1+ years of experience utilizing AI tools or platforms
- Excellent experience with LAN, WAN, Wireless, and SDWAN technologies
- Experience with network monitoring and performance evaluation tools
- Proven experience configuring and troubleshooting Meraki MX security appliances
- Ability to work flexible shifts
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers multiple plan types with employer HSA contributions, in‑network preventive care at 100%, and included 24/7 virtual visits, alongside dental and vision options. This breadth allows predictable copay choices or tax‑advantaged HSA designs to fit different usage needs.
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Retirement Support — Retirement programs include a 401(k) with employer match eligibility and full vesting over time plus an Employee Stock Purchase Plan at a discount. Together these elements support long‑term savings and ownership.
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Parental & Family Support — Family supports include six weeks paid parental leave, paid caregiver leave, adoption assistance, and subsidized Bright Horizons back‑up care. Emotional well‑being resources like a premium Calm subscription and a 24/7 EAP complement these supports.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
