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What We'll Bring:
Provide technical support for end user related tickets assigned from the ASC / Service Desk, or where end users are facing issues within an office, using Remedy to manage ticketing queues.What You'll Bring:
- Through global aligned process, provision (build) devices (laptops & mobile devices) for new starters, break fix or refresh
- End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device
- End user device hardware upgrades & maintenance (including peripherals)
- As directed by global process, or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels
- Supporting engineering colleagues in application packaging and deployment
- Work with EUC colleagues to manage tickets in a priority order and escalate for assistance as necessary. Often working alone or with a ticket stack which is owned by the individual
- Work with global GATS colleagues to troubleshoot and resolve more complex issues, often being the regional / in country lead for these issues
- Ensure new starter hardware is provisioned for day 1 and ensure new laptop builds and mobiles are built to standard build processes
- Maintain accurate records of hardware assets in the digital repository (Asset Panda) & follow global asset mgt process as directed by management
- Support and take direction from the Team Lead around stock inventory checks (reporting output to global EUC as part of global asset process launching February)
- Responsible for compliance with end user policies and strict adherence to Asset Panda standards
- As necessary provide global ticketing support and / or VIP support
- As necessary provide Exec / VIP support in country, often being the ‘face of technology’ in the office or across region
- Support the Audio-Visual technology up to level 2 type troubleshooting for Poly issues
- Prepare, plan & support onsite events as needed sauch as Town Halls
- Maintain cleanliness, and good order in the technology storerooms, and build rooms
- Responsibility for purchasing equipment
- Be prepared to face any technology challenge for an end user, and use experience to know when to work with other colleagues to overcome a situation.
Impact You'll Make:
Experience:
- 5yrs in an IT Service environment, with hands on technical experience of end user device build and support
- skills (or certification) in OS areas such as Windows, Mac, virtual environments
- proficiency across all end user collaboration systems such M365 suite
- worked in an office or satellite office environment
Core Skills:
- ability to work alone and to own prioritisation
- confidence in dealing with ‘C’ Suite / VIP level stakeholders (up to CEO) for tech issues
- excellent comms skills
- technical skills across end user devices and common applications (eg M365)
- ability to overcome challenges (technical) under pressure at times, and understanding when to reach out to global peers for support
TransUnion's Internal Job Title:
Analyst, Infrastructure Engineering and ProvisioningTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
