Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
HiredScore is the newest addition to the Workday family!
HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.
HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customized offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.
We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.
At our Israeli site, we follow a hybrid work model with 3 days in the office and 2 days from home
About the Role
We’re looking for a group manager to lead our Program Implementation group as part of our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients. The Program Implementation Group Leader, Oversees members of the team leads in order to help organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients. A successful candidate helps ensure metrics are accurate, follow up on areas needing improvement, and celebrate team wins. This role is one of an emerging people leader, working on both tactical and strategic initiatives. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.
- Led the global teams of Project Implementation Managers while acting as a Subject matter expert on HiredScore products and implementation processes and escalation point of contact
- Build a team, Including Hiring, Training, Mentorship, and development of new team leads & teams members
- Build strategic initiatives and present ideas/project status to senior leadership
- Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
- Support and guide the team in day-to-day operations, Client interactions, Attending client calls when needed, and an escalation point in all aspects
- Understand clients' needs, and current workflows and design HiredScore implementation plan to address those needs, and offer creative solutions to implementations.
- Close coordination with cross-functional teams to prioritize and resolve highly complex business, integration, and clients related issues
- Work with overall internal leads to address potential issues and risks
- Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period
About You
Basic Qualifications:
- +6 years experience leading Global teams of Technical Project Managers/ Implementation Managers/ Professional Services Managers
- Strong Leadership skills and ability to create engagement within the team and with the overall organization
- Strong analytical skills are required, including a thorough understanding of how to interpret and address client needs, Identify strategic areas, and build the future of Project Implementation
- Experience working in a SAAS company selling to enterprise clients in a global environment
- Hands-on Experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.
- Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
- The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
- Excellent verbal, presentation, and written communication skills in English.
- Ability to work with clients to resolve complex issues and address escalations
- Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal
- Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure, Understand and be open to on-going changes
- Affinity for technology and deep understanding of software delivery lifecycle and project/program management
- Availability and flexibility to sometimes work US hours (e.g. evenings)
Other Qualifications:
- A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred
- Familiarity with SQL/NoSQL databases
- Familiarity with ticket and knowledge management tools such as JIRA & Confluence
- Industry knowledge of HR Tech Industry
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Top Skills
What We Do
Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
