Technical Project Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

HiredScore is the newest addition to the Workday family!
HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.
HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customized offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.
We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.
We’re looking for a Technical Project Manager to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Technical Project Manager is the primary contact point for the client in the pre-launch period and will lead the overall project implementation while ensuring scope, quality, timeline, and project KPIs are met. The Technical Project Manager serves as HiredScore's solution consultant, also bridging between the development team, product team, and client during the project implementation period, all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.
You will gain experience working with diverse stakeholders such as HiredScore’s executive team, development, product, and professional services teams, client success teams, and our client’s senior leadership.

About the Role

• Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validates, launches, supports, and monitors new features

• Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies, tracks, and resolves issues to ensure meeting commitments and project success

• Lead the end-to-end setup process for the HiredScore product, which includes data extraction from HRIS systems, build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work

• Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders

• Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success

• Understand client needs and challenges, offering valuable and viable solutions to meet their requirements

• Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery

• Communicate to the client any maintenance needs of the new implementation for a defined period post-launch

• Maintains detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review

• Works with Customer Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover

About You

Basic Qualifications

• 4+ years of technical external customer-facing experience with technical SaaS products, including at least 2 years working with clients globally. Ideally, this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support

• 1+ years of experience to fulfill technical tasks and utilize configuration tools

• 1+ years of experience with query language in rational & non-rational databases

• Comfortable with difficult conversations (internally and externally) while able to manage customer expectations

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution

• Availability and flexibility to work during US hours

Other Qualifications:

• Motivation, Innovation, Passion, Integrity, Independent, Self-starter, Teamwork, Customer-Focus.

• Familiarity with SQL/NoSQL databases

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository

• Industry knowledge of HR Tech Industry

• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).

Our Approach to Flexible Work
 

With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!