Graduate Technical Support - French & English Speaker
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Casablanca.
What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
•Solve complex problems for customers and be on top of ambitious expectations
•Partner closely with customers while communicating proactively regarding overall progress of queries
•Exhibit first-class customer service
•Drive operational excellence through quality closures and efficient management of issues
•Have the opportunity to mentor and coach other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
•Fresh Graduate within the last 12 months
•World-class customer service, phone etiquette and work ethic
•Ability to excel under pressure
•Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
•Experience with job-associated databases or software
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Dell Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dell Technologies and has not been reviewed or approved by Dell Technologies.
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Fair & Transparent Compensation — Pay is often described as competitive or fair for the market, with certain roles such as sales and some early-career positions viewed as exceeding expectations.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, disability, and life insurance, alongside mental health support through an assistance program and wellness resources.
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Leave & Time Off Breadth — Time-off offerings are portrayed as generous, including paid time off, holidays, volunteer time, and leave options such as bereavement leave that support recovery and personal needs.
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What We Do
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
