Start your career supporting the technology that keeps businesses running
At Datacom, we connect people and technology to solve challenges, create opportunities, and build stronger communities. With more than 6,200 people across our global offices, we are one of Australasia's largest IT services companies, delivering services across data centres, cloud, software engineering, customer operations, and managed services.
We're looking for a motivated graduate to join our Data Centre team as an Account Coordinator. This is an excellent opportunity to learn how customer relationships, commercial operations, and critical technology services come together behind the scenes.
You'll work closely with customers and internal teams to help deliver an exceptional customer experience while building valuable business, commercial, and technology skills.
What You'll Be Doing
As a Graduate Account Coordinator, you'll help support our customers throughout their journey with Datacom by:
- Coordinating customer requests and ensuring they are followed through to completion.
- Monitoring shared team inboxes and helping prioritise customer enquiries.
- Assisting with customer onboarding and offboarding activities.
- Supporting customer portal administration and account maintenance.
- Assisting with reporting, contract renewals, pricing reviews, and other commercial activities.
- Working with teams across Operations, Sales, Customer Success, and Service Delivery.
- Identifying opportunities to improve processes and enhance customer experience.
- Supporting compliance, security, and health and safety requirements
What You'll Bring
You don't need previous data centre experience. We're looking for curious graduates who are eager to learn and enjoy working with people.
You might be studying or have recently completed a degree in:
- Business
- Commerce
- Management
- Marketing
- Communications
- Information Systems
- Information Technology
- Or a related discipline
You'll be successful if you have:
- Strong communication skills, both written and verbal.
- A customer-first mindset.
- Excellent organisation and time management skills.
- The ability to juggle multiple priorities.
- Strong problem-solving skills.
- Confidence working with a variety of stakeholders.
- Good Microsoft Office skills, including Outlook, Teams, Excel, and Word
What you'll learn
This role offers exposure to:
- Customer relationship management
- Commercial and contract administration
- IT infrastructure and data centre operations
- Stakeholder management
- Service delivery and operational processes
- Enterprise customer support
- Professional communication and business acumen
You'll receive mentoring, structured development opportunities, and hands-on experience working with some of Australasia's leading organisations.
Early Careers at Datacom
As part of the Early Careers Programme, you'll have the added support of our dedicated Early Careers Team. We'll be part of your journey for the first 12 months of your career. Supporting you through Induction, mentoring, events and regularly offering you extra resources and opportunities to help grow your career and connect you with your wider peer group all while you embed in your new permanent role.
Requirements
Be an Australian or New Zealand Citizen.
Be available to work full-time.
Be able to commence work as soon as possible.
Benefits
Culture and Benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here:
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
Eligibility criteria and conditions may apply to some benefits.
Skills Required
- Australian or New Zealand citizenship
- Availability to work full-time
- Ability to commence work as soon as possible
- Currently studying or recently completed a degree in Business, Commerce, Management, Marketing, Communications, Information Systems, Information Technology, or a related discipline
- Strong written and verbal communication skills
- Customer-first mindset
- Excellent organisation and time management skills
- Ability to manage multiple priorities
- Strong problem-solving skills
- Confidence working with a variety of stakeholders
- Microsoft Office skills, including Outlook, Teams, Excel, and Word
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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