We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.
What you will do
- Work on the support and maintenance of IT systems with third-party supervision.
- Perform daily routine tasks like health checks, routine maintenance
- Monitors the system or gets alert from monitoring teams and take necessary actions
- Resolve customer trouble tickets and complains on emails
- Entertains service requests from users
- Handle dimensioning, capacity planning, and support the selection of products.
- Study the impacts of the system and write technical documentation.
- Oversee preparation and verification of test results in conjunction to developing test simulators and automation.
- Perform tests of IT systems and define test strategies.
- Analyze test results and alignment with the client, and share critical metric/s with the customer
You will bring
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)
- You should have presentation, communication, and administrative skills.
- Problem solving, critical thinking and knowledge sharing skills.
- Ericsson portfolio awareness
- Applying expertise & technology
- Delivering results and meeting customer expectations
- Planning, organizing, and analyzing.
- You will follow processes and procedures.
- Analytical and task oriented
Additional requirement :
- Arabic speaking mandatory
Join our Team
About this opportunity:
Join the Ericsson team as an Operations Support Specialist! In this role, you will ensure our local operations teams are well-equipped with essential resources, training, and tools to perform their activities effectively. You will play a crucial role in enhancing organizational efficiency by providing logistical and administrative support. If you thrive in fast-paced environments where your skills in operations management will be put to good use, we welcome you to become a part of our dynamic team.
What you will do:- Provide management, logistical, and administrative support for Field Services organization.- Monitor and report on the operational performance.- Manage the transition of resources, services, and activities during organizational changes.- Ensure adherence to operational processes and promote continual service improvement.- Provide cost quotations for new pre-sales or add-on sales opportunities.- Ensure local compliance and provide training related to occupational health and safety.
The skills you bring:- Business and operations support.- Identity And Access Management.- Business Continuity And Disaster Recovery.- Ericsson Information Security Management System.- Process Management.- Ericsson Information Security Assessments and Audits.- Contract Lifecycle Management.- Regulatory Compliance.- Ericsson Information Security Risk Management Instruction.- MS Delivery Strategies.- Work Level Agreement (WLA) and Service Level Agreement (SLA).- Change Management.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
