- Act as the day-to-day business contact for assigned government entities,
- Independently manage the resolution of Incident Reports and/or implementation Change Requests, and recommend enhancements,
- Prepare value propositions, presentations, proposals and draft agreements,
- Conduct research, analysis, comparative studies that would support the company during Support negotiations with the required analysis and figures,
- Draft official correspondence and prepare material for senior stakeholder forums,
- Handle first-level complaints and escalations through to resolution.
- Run discovery meetings with stakeholder business teams to document objectives, pain points and priorities,
- Support diagnostics of stakeholder challenges, assess and prioritize the various opportunities, and estimate the expected value of each opportunity,
- Drafts business requirements, solution scope and business cases.
- Bachelor’s degree in computer science, Business or a related field,
- 2–3 years in business analysis, client engagement or project coordination on digital or government programs,
- Experience preparing proposals and business cases and supporting negotiations with senior stakeholders,
- Good understanding of SDLC, Agile and product delivery,
- Strong presentation, meeting-facilitation and writing skills,
- Proven hands-on use of generative AI tools in analysis or documentation work, with a solid understanding of their capabilities and limitations,
- Excellent formal Arabic and English, written and spoken,
- Preferred: ECBA/CCBA or a project management certification.
Skills Required
- Bachelor's degree in computer science, business, or a related field
- 2-3 years of experience in business analysis, client engagement, or project coordination on digital or government programs
- Experience preparing proposals and business cases
- Experience supporting negotiations with senior stakeholders
- Good understanding of SDLC, Agile, and product delivery
- Strong presentation, meeting facilitation, and writing skills
- Hands-on use of generative AI tools in analysis or documentation, with understanding of their capabilities and limitations
- Excellent formal Arabic and English, written and spoken
- ECBA, CCBA, or project management certification
What We Do
Misr Technology Services (MTS) has been established as an Egyptian joint stock company. The shareholders’ structure consists of the “Ministry of Finance”, the Egyptian Company for the Management of Financial Facilities “eFinance”, the “National Investment Bank”, the “Egyptian Company for Investment Projects”, and “Amiral Management Corporation”. MTS is the technical arm of the Ministry of Finance in the field of customs and its relationship with taxes. Misr Technology Services (MTS) was awarded a contract with the Ministry of Finance to “enhance the current trade across borders system in Egypt using “Single Window” concept”. The project was code named “NAFEZA”. NAFEZA System is a platform upon which an integrated set of business applications operates to automate & orchestrate import/export/transit cargo clearance activities from cargo arrival to cargo clearance using a “Single Window” concept. With the project extension to implement “Advance Cargo Information“ concept to control the importation process prior to loading shipments from the countries of export, NAFEZA System currently controls the importation process end-to-end. In this regard, NAFEZA System represents the single point facility for Egyptian importers, exporters, brokers, shipping lines, and freight forwarders (Trade Community) to submit electronic data/documents and/or lodge data to Customs remotely in a secure manner. It also represents the only façade for communication between the Trade Community and the designated government authorities operating inside and/or outside the port (Government). This is achieved using online services on NAFEZA portal. Furthermore, NAFEZA provides customers services through a network of Logistic Services Centers which MTS established at the ports.
