The role & impact
Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.
You'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.
The team & how they connect
GS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.
Initially, you will focus on
Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in
Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders
Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making
Leveraging the latest in AI tools and capabilities to reimagine how works gets done
Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting
Where and how you can work
This role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for
Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them
Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information
Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths
Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you
Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through
Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Experience at a top-tier consulting firm or comparable strategy, operations, transformation experience in a global technology or SaaS environment
- Strong strategic toolkit: structure ambiguous briefs, form hypotheses, identify needed data
- Analytical rigour: ability to model data and build business cases
- Ability to synthesize analysis into crisp recommendations with explicit, defensible trade-offs
- Experience building and maintaining processes, governance and operating rhythms (annual planning, OKRs, Board reporting)
- Proven ability to build relationships across all levels and drive alignment through consultation and follow-through
- Practical experience using AI tools to reimagine and improve ways of working
- Based in Melbourne or Sydney and able to work a hybrid model with in-office boost days
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — The U.S. package lists 21 days of annual leave, 10 days of wellbeing leave, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Global materials also point to 20+ days of annual leave and additional wellbeing time across regions, indicating broad coverage beyond the U.S.
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Parental & Family Support — Primary caregivers can receive up to 26 weeks of fully paid parental leave, with six weeks of paid partner leave. Family‑forming benefits (e.g., Carrot) and counseling/coaching access for employees and immediate family further strengthen support.
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Healthcare Strength — Medical (Cigna and Kaiser options), dental (Cigna PPO), and vision (VSP) are complemented by life, AD&D, and short/long‑term disability coverage. Modern Health mental‑health support and a funded ThrivePass wellbeing account add depth to the health offering.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
