The role / impact
As a Senior Engineer - AI Builder in Operational Tools & Workflows, you will bring an engineering mindset to design and rapidly ship internal tools and automations that remove toil across our Product & Technology organisation. Your work directly empowers leaders and frontline teams to focus on launching innovative products by automating essential operating rhythms and reducing manual tasks.
In this hands-on role, you will apply modern AI and engineering techniques to build scalable software solutions, connect key data systems, and champion continuous improvement. You will also mentor team members across the business operations community, helping others build confidence and capability in using modern AI tooling.
The team / how they connect
You will join the Global Product & Technology Operations team, serving as a critical engine within the organisation's overall operating structure. Working alongside Embedded Operations Managers, Technical Program Managers, and senior leaders, you will translate operational challenges into elegant technical solutions. Together, the team fosters a highly collaborative, high-performing culture built on curiosity, shared ownership, and modern engineering practices.
Initially, the role will focus on
Designing and delivering internal operational tools for status reporting, headcount management, and automated roadmapping
Applying AI-first engineering, using large language models and coding agents to automate complex manual workflows
Integrating platforms across the systems landscape, including Jira, Confluence, Workday, and data warehouses via APIs
Proactively scanning operating models to prototype new AI-enabled solutions that eliminate friction and scale smoothly
Here are some of the things we are looking for
A background in software engineering, with proficiency in languages such as Python or TypeScript and experience with full-stack tool creation
Hands-on experience applying artificial intelligence tools, coding agents, and low-code frameworks to deliver production-ready software
Practical skill in evaluating whether to build custom software, implement low-code workflows, or extend existing SaaS platforms
Experience integrating systems through APIs and designing clean data structures using tools like Jira, Confluence, or enterprise data warehouses
A strong product mindset that treats internal stakeholders as valued customers, paired with a drive for rapid prototyping
Natural curiosity about organisational design, coupled with an ability to communicate comfortably across both engineering and business operations audiences
Where and how you can work
This role is open to applicants based in Australia or New Zealand. We offer flexible working arrangements that combine remote focus days with in-office collaboration time. Our modern office spaces are designed to support flexible work styles, community engagement, and team connection events.
Skills Required
- Software engineering background
- Proficiency in Python or TypeScript
- Experience creating full-stack tools
- Hands-on experience with artificial intelligence tools, coding agents, and low-code frameworks
- Experience delivering production-ready software
- Experience integrating systems through APIs
- Experience designing clean data structures
- Experience with Jira, Confluence, or enterprise data warehouses
- Ability to evaluate custom software, low-code workflows, and SaaS platforms
- Strong product mindset and rapid prototyping ability
- Ability to communicate across engineering and business operations audiences
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — U.S. materials cite about 21 days PTO, 10 wellbeing days, five Xtra days, a volunteer day, and 12 paid holidays, plus an end‑of‑year shutdown. Company descriptions position this package toward the upper tier among midsize/large tech employers in the U.S. market.
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Parental & Family Support — Primary caregivers are described as eligible for up to 26 weeks of fully paid parental leave, with partner leave in some markets. Family‑forming support via Carrot and access to Modern Health for employees and immediate family reinforce depth in this area.
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Wellbeing & Lifestyle Benefits — Access to Modern Health, a funded ThrivePass wellbeing account (U.S.), and flexible/hybrid work are emphasized as part of a broader wellbeing strategy alongside ERGs and “Boost Day” events. Feedback suggests these programs contribute meaningfully to work‑life balance.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
