Global Strategic Account Manager

Grow with us!

• This role is a remote position located in any of the following states: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee or Texas and relocation is not offered for this position.
• Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

As a Global Strategic Account Manager, you will cultivate and expand relationships with key accounts that are critical to the organization's long-term success. You will identify cross-sell and upsell opportunities, resolve issues efficiently, and ensure an exceptional customer experience.
What you will do:

• Serve as the strategic lead for high-value named accounts, ensuring sustained client satisfaction and mutual growth.
• Develop a robust pipeline that supports achievement of quarterly and annual sales and revenue targets.
• Design and execute strategic account plans centered on shared success and measurable customer value.
• Drive net-new business by researching, qualifying, engaging, presenting, and closing prospective clients.
• Build and deepen relationships with priority stakeholders, understand their critical business challenges, and recommend solutions that deliver meaningful impact.
• Identify and capture upsell and expansion opportunities within existing accounts and adjacent markets by proactively positioning solutions to new stakeholders.
• Maintain a comprehensive pipeline of opportunities across named accounts, including renewals, projects, and share-of-wallet initiatives.
• Provide management with clear, timely updates on customer activity, opportunity status, renewals, and strategic plan progress.
• Coordinate internal resources-support, service, and leadership-to surpass account performance objectives and customer expectations.
• Champion and enhance the company's brand reputation within the marketplace.
• Leverage CRM tools for all aspects of account management, from lead generation and account setup through order fulfillment.
• Engage in ongoing professional development aligned with the company's business focus.
• Adhere to all corporate policies and procedures.

The skills you bring:

• Bachelor's degree accompanied by eight (8+) years of successful outside sales experience in wireless or wireless related technology, including at least three (3+) years in strategic account management and/or sales leadership.
• Demonstrated success in sustaining and expanding key client relationships.
• Proven ability to uncover potential within assigned accounts and create compelling opportunities.
• Outstanding communication and interpersonal skills with a talent for building strong client partnerships.
• Advanced negotiation and problem-solving capabilities.
• Proficiency with Salesforce and Microsoft Office applications.
• Extensive experience and knowledge of the networking and wireless markets.
• Expertise in implementing and leading indirect channel sales models alongside direct sales initiatives.
• A passion for winning, a strategic business mindset, and exceptional collaboration skills.
• Ability to deliver a clear, compelling value proposition to customers and partners.
• This is a remote position based in Tennessee. Candidates must currently reside within the territory.

Application Deadline: May 7, 2026
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Remote: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee or Texas
Job details: Account Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Variable Compensation Plan:This role includes the opportunity for sales commissions as a part of the Ericsson Enterprise Wireless Variable Compensation Plan. Actual payouts are based on performance against sales targets and the individual incentive target. Certain eligibility and pro-ration rules may apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.