Global People Acquisition Specialist

Posted Yesterday
Zimbabwe
Entry level
Fintech • Payments • Financial Services
The Role
The Global People Acquisition Specialist is responsible for coordinating and managing the end-to-end recruitment process for Mukuru across Africa. This includes understanding vacancies, advertising positions, advising line management on suitable candidates, conducting interviews, ensuring compliance with recruitment policies, and tracking relevant statistics. The role aims to champion diversity and inclusivity while ensuring a fair selection process.
Summary Generated by Built In

Hey there, adventurous job seekers! Mukuru is on the hunt for a vibrant Global People Acquisition Specialist to join our stellar team. This exciting role is up for grabs to all the awesome talents based in Zimbabwe!

As our Global People Acquisition Specialist, you'll be the superhero of recruitment, swooping in to find the perfect additions to our Mukuru family across Africa, from Zimbabwe, Zambia, Malawi, Botswana, Kenya, DRC, Botswana and beyond! You'll be the mastermind behind acquiring top talent from various backgrounds and disciplines, ensuring our team is a diverse and dynamic bunch.

Your mission, should you choose to accept it, is to coordinate recruitment efforts with finesse, sticking to company policies, and timelines, while teaming up with other acquisition specialists to conquer hiring goals. Plus, you'll be the guiding light for our line managers, coaching them through the selection process to ensure fairness and objectivity.

Join us on this epic adventure where you'll dive into the world of talent acquisition, championing diversity, inclusion, and all things awesome at Mukuru!

Duties and Responsibilities (Include but is not limited to):

  • Responsible for the end-to-end recruitment function for allocated area.
  • Ensure thorough understanding of the vacancy and department prior to starting the process
  • Advertise the position internally / externally as per the Company Policies and Procedures
  • Compile adverts that are in line with Employment Equity Process by excluding all discriminatory factors
  • Advice Line Management of suitable Employment Equity candidates for vacancies by considering the final recruitment results
  • Follow selection procedures, aligned to inherent job requirements, to identify potential candidates for placement in vacancies
  • Apply the same criteria consistently to all candidates in short-listing and decisions
  • Make use of the agreed company technique to interview shortlisted candidates
  • Utilise tracking and reporting tools to ensure accurate vacancy data.
  • Monitor and track recruitment expenditure on agencies and compile accurate monthly reports on costs
  • Update relevant statistics to evaluate placement ratio’s, turnaround times
  • Compile accurate monthly reports on the recruitment function
  • Keep all stakeholders informed (Line Management and Candidates) of the progress in terms of the recruitment plan
  • Advise managers on recruitment policies and procedures to ensure consistent processes
  • Compile interview guides and ensure they are used correctly, with sufficient process notes, records and reporting included for every vacancy
  • Observe the interviewing skills of Line Managements during interviews and provide coaching where gaps are identified e.g. asking illegal questions
  • Evaluate the interview process continuously to ensure an efficient People Acquisition process.
  • Discuss the interview and integrate other relevant information with the Line manager to come to identify the most suited candidate
  • Create a continuous awareness with Line Management to consider all current legislation throughout the process
  • Perform administrative duties to support an effective and efficient selection process and ensure required backup
  • Professionally regret unsuccessful candidates
  • Contact the successful candidates to make an employment offer by obtaining the agreed salary information from the Line Managers
  • Ensure the necessary documentation is sent to the Onboarding Team and Payroll Teams within agreed timelines.
  • Ensure accurate records of all recruitment processes is kept and stored
  • Align the selection process in order to improve employment equity across the business
  • Liaise with external recruitment agencies when required
  • Participate in all OD initiatives (job evaluation, restructuring, culture, employee engagement activities)
  • Participate in Employee wellness activities and initiatives
  • Manage own professional and self-development

Key Requirements:

  • Grade 12 or equivalent (Essential)
  • Degree in related HR field (Essential)
  • 4 Years experience in Recruitment & Selection (Essential) 
  • 2 years Experience in Recruitment & Selection for African countries (Essential)
  • Extensive experience in designing creative sourcing and candidate pipeline strategies
  • Knowledge of relevant legislation
  • Knowledge of recruitment best practice
  • Knowledge of recruitment processes
  • Knowledge of structured interviewing techniques
  • Knowledge of the use of psychometrics assessment as a part of the selection process

Additional Skills:

  • Excellent business acumen
  • Computer literate with strong excel skills
  • Written & verbal communication skills
  • Strong Planning & Organising skills
  • Strong Attention to detail
  • Interpersonal skills
  • Interviewing skills Facilitation skills
  • Reporting skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

The Company
Cape Town
1,862 Employees
On-site Workplace
Year Founded: 2004

What We Do

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

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