At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building, operating, and iterating—someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale.
This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer, while also shaping how our most senior leaders onboard and integrate into the company.
How You Will Make a Difference
A successful Onboarding Lead at Klaviyo is a builder, operator, and cross-functional connector who is energized by owning complex programs end-to-end. You are comfortable managing details and driving strategy, and you thrive in a small, high-impact team. In this role, you will:
- Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows
- Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships
- Track and report on program health using qualitative and quantitative data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement
- Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities
- Apply AI tools actively and creatively across every stage of the content lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience
- Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed
- Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp
- Serve as the primary point of contact for stakeholder input on onboarding scope, timing, and priorities—influencing without authority to align partners around a unified new hire experience
- Partner with HRBPs, VP of HRBP & Talent Development, and the Senior Manager of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context
- Use AI to streamline program operations—automating workflows, surfacing insights from data, and finding new ways to scale a high-touch experience without sacrificing quality
Who You Are
- You have 8+ years of experience in program management, learning & development, or people programs—ideally with a focus on onboarding, new hire experience, or large-scale program operations
- You have experience managing complex, multi-stakeholder programs in a global or distributed environment
- You are a strong content developer with instructional design skills and experience building curriculum from scratch across multiple modalities
- You use AI as a core part of how you work—not just as a productivity tool, but as a creative partner for building better, faster, and smarter; you are always experimenting with what's possible
- You are highly organized and detail-oriented, with the ability to manage multiple workstreams without dropping the ball
- You are a clear, confident communicator who can facilitate engaging learning sessions and influence senior stakeholders
- You are curious and data-driven—you measure what matters and use insights to improve program outcomes
- You are energized by experimentation and continuous improvement and are comfortable operating in fast-changing, ambiguous environments
- You are excited about the intersection of AI and learning and are actively staying at the edge of new tools, technologies, and approaches that can raise the bar for the employee experience
- You're a strong collaborator who brings a team-first mindset and knows how to build trust across functions
- You're excited to be a culture carrier, modeling Klaviyo's values and reinforcing them through every touchpoint of the onboarding experience
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 8+ years experience in program management, learning & development, or people programs (onboarding/new hire experience preferred).
- Experience managing complex, multi-stakeholder programs in a global or distributed environment.
- Instructional design skills and experience building curriculum from scratch across live, asynchronous, and digital modalities.
- Proven content development ability (facilitator guides, schedules, materials) and program infrastructure management.
- Active use of AI tools as a core part of work for content generation, personalization, and operational automation.
- Strong data-driven mindset; ability to track and report program health (completion, satisfaction, time-to-productivity) and act on insights.
- Excellent communication and facilitation skills; ability to influence senior stakeholders and deliver engaging learning sessions.
- Highly organized and detail-oriented with ability to manage multiple workstreams simultaneously.
- Experience designing and delivering tailored onboarding for executives and senior leaders.
- Collaborative, team-first mindset and ability to build relationships across People Partners, TA, IT, Finance, Legal, and business leaders.
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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