At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Global Human Resources (HR) Content Specialist to join our Global HR Content and Portal team. In this role, you will be responsible for curating, standardizing, and optimizing employee and HR agent knowledge content within ServiceNow HR Service Delivery to drive global self-service adoption and significant case deflection. You will be joining a newly formed, dynamic team of five regional experts dedicated to enhancing the digital employee experience for a workforce of over 28,000 people worldwide.
What You’ll Do (Core Responsibilities)
In this role, you will:
- Author, upload, and audit high-quality knowledge articles in ServiceNow HR Service Delivery, ensuring 90%+ content accuracy and alignment with global tone-of-voice standards.
- Collaborate with Centers of Excellence and regional stakeholders across Europe, Middle East, and Africa (EMEA), North America, Latin America (LATAM), and Asia-Pacific (APAC) to translate complex policies into clear, accessible guidance.
- Ensure compliance with organizational standards by coordinating publishing workflows and leveraging Artificial Intelligence (AI) tools to enhance content search-ability and self-service efficiency.
What You’ll Bring (Skills & Experience)
The ideal candidate will have:
- Several years of experience in Human Resources, Shared Services, or Global HR environments.
- Strong knowledge of HR knowledge platforms, specifically ServiceNow, Jira, SharePoint, Confluence, or Salesforce.
- Proven ability in creating knowledge-based content and supporting employee self-service initiatives within a global or regional operating model.
- A Bachelor’s degree or equivalent professional experience in Human Resources, Communications, or a related field.
What We Offer (Benefits)
- Competitive compensation and benefits aligned with your experience.
- Paid time off and holidays to support work-life balance.
- Flexible work options and alternative work arrangements.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth within a global organization.
Ready to help us shape the future of the employee experience? Apply today to join the Iron Mountain team!
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Category: Human ResourcesIron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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