Global Cyber Operations Lead

Department     Global Cyber Operations

Location          Kingswood Surrey

Reports To       Head of Cyber Operations

Level                7

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

The Global Cyber Defence Operations team is responsible for protecting the organisation through detection, response, and continuous improvement of cyber defence capabilities. The team operates across multiple regions, delivering 24×7 monitoring, incident response, and control assurance to safeguard clients, data, and services.

About your role
This role provides operational leadership across Global Cyber Defence Operations and acts as a deputy to the Head of Global Cyber Operations. You will be accountable for the effective day-to-day running of cyber defence operations globally, ensuring consistent, high-quality delivery across detection, response, and operational rigour and governance.

You will lead operations across Cyber Defence Operations capability, including incident management, service quality, and third-party delivery. The role requires strong attention to detail, structured execution, and the ability to operate under pressure, particularly during cyber incidents.

You will work closely with regional and functional leads to ensure clear accountability, strong collaboration, and continuous improvement across the function. This includes embedding consistent processes, improving operational metrics, and ensuring the organisation is prepared to respond effectively to cyber threats.

Key responsibilities

• Provide operational leadership across Global Cyber Defence Operations, ensuring consistent delivery of services across regions

• Own global SOC performance, including service quality, operational metrics, and continuous improvement

• Lead major cyber incident execution, ensuring effective coordination, escalation, and resolution

• Establish and maintain operational governance, including reporting, audit readiness, and control assurance

• Drive accountability for third-party SOC and MDR providers, ensuring performance and service quality expectations are met

• Lead and develop senior managers, supporting capability growth and succession planning

• Improve operational processes, tooling, and workflows to enhance efficiency and effectiveness

• Ensure clear ownership and alignment across detection, response, and supporting functions

• Support the Head of Cyber Operations in delivering strategic objectives through operational insight and execution

About you

You are an experienced cyber operations leader with a strong track record of running security operations at scale. You bring a structured and disciplined approach to operational delivery, with the ability to drive performance, manage complexity, and lead teams through high-pressure situations.

You are comfortable operating across both tactical and strategic levels, influencing stakeholders and ensuring consistent execution across regions and teams.

Essential skills and experience

• Proven experience leading cyber security operations, including SOC and incident response

• Strong experience managing and responding to major cyber incidents

• Ability to drive operational performance using metrics, reporting, and structured governance

• Experience managing third-party or outsourced security services

• Demonstrated ability to lead and develop teams across multiple locations

• Strong decision-making skills, particularly in complex or high-pressure situations

• Ability to influence stakeholders and drive alignment across technical and business teams

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.