Global Culture & Regional Experience Lead
Overview Description
As the Global Culture & Regional Experience Lead, you will sit at the intersection of our physical workplace operations and our organizational culture. In this hybrid role, you will dual-hat as the Regional Workplace Lead for the APAC territory while acting as the Global Center of Excellence (CoE) Owner for Employee Experience (EX). Globally, you will shape our company culture by driving employee engagement surveys, leading our culture champion network, and designing intentional, strategic events. Regionally, you will ensure our physical office operations run seamlessly, creating environments where our employees can do their best work.
The Role / Job
Global Employee Experience & Culture Strategy (CoE Owner - 50%)
- Engagement & Insights: Own the end-to-end strategy for global employee engagement surveys; analyze pulse data, extract actionable insights, and partner with regional PBP team and leadership to implement cultural improvements.
- Culture Champions: Build, scale, and nurture an international network of Culture Champions across all global offices to ensure localized engagement aligns with overarching company values.
- Strategic & Intentional Events: Architect the global blueprint for company-wide events, celebrations, and connection points, ensuring every gathering has a strategic purpose tied to retention and team cohesion.
- Cross-Functional Alignment: Partner closely with the other regional leads and people services team to seamlessly integrate cultural milestones into core HR workflows (e.g., global onboarding, company milestones, and initiatives).
Regional Workplace Operations (Regional Lead - 50%)
- Office Operations: Oversee day-to-day facilities operations, space planning, health & safety compliance, and local vendor management for your assigned regional cluster.
- On-Site Experience: Maintain a vibrant, high-utility physical office environment that reflects our corporate culture and meets the operational needs of local teams.
- Budgetary Oversight: Manage the local operations budget, tracking expenses for office supplies, local snacks, catering, and regional community events.
Knowledge Required
Experience: 3+ years of experience in Workplace Management, People Operations, Employee Engagement, or Corporate Event Strategy.
Data-Driven: Proven ability to interpret employee feedback data (e.g., eNPS, engagement metrics) and translate statistics into actionable workplace initiatives.
Community Builder: Exceptional interpersonal and storytelling skills, with a track record of building cross-functional communities across diverse global regions.
Project Management: Strong organizational skills to balance high-level cultural strategic planning with the daily, hands-on logistics of running a physical office.
About Thunes:
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay HK and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com/
Skills Required
- 3+ years experience in Workplace Management, People Operations, Employee Engagement, or Corporate Event Strategy
- Ability to design, run and analyze employee engagement surveys (eNPS, pulse surveys) and translate insights into initiatives
- Proven track record building and scaling cross-functional, international communities or culture champion networks
- Strong project management and organizational skills to balance strategic planning with hands-on office logistics
- Experience overseeing office operations: space planning, facilities management, local vendor management, and health & safety compliance
- Budget management experience for regional operations and events
- Exceptional interpersonal and storytelling skills for employee engagement and cross-functional partnership
What We Do
Thunes is a B2B cross-border payments network for emerging markets. Our global platform provides seamless transfer of funds between payment systems in more than 100 countries and 60 currencies. We enable mobile wallet providers, technology companies, PSPs, money transfer operators and banks to make financial services accessible worldwide. We offer four key payment solutions: •Remittance processing, which fosters worldwide financial inclusion •Mass payouts, which support globalisation and the sharing economy •Virtual Accounts, which help corporates around the world boost their revenue •Business payments, which enable businesses to trade easily across borders Since Thunes was established in 2016, we’ve processed real-time transactions for millions of people across the world. Thunes is headquartered in Singapore with regional offices in London, Shanghai and New York.
