TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The primary objective of this position will be to support training for consumer support contact center operations in the GCC.What You'll Bring:
- Delivers new hire training programs to new employees within operations.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as TUCI products implement new features
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity for training and works with subject matter experts to develop and deliver training materials.
- Develop and update training materials to be current with operational needs and policies.
- Represent training team on Enterprise Operations projects.
Additional projects and duties as assigned.
Impact You'll Make:
- Bachelor’s degree preferred, but not required.
- 2-5 years of training delivery experience/background in a training role.
- 1-2 years of training experience with voice, data, or chat contact center agents
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Proficient in Microsoft applications including PowerPoint.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 15-25 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.
Availability to work during U.S. business hours
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job Title
Specialist I, Consumer TrainingWhat the Team is Saying
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
