Edge Eyewear is seeking a Global Account Manager to support and strengthen our international business across 80+ countries worldwide.
This role serves as the primary point of contact for international distributors, customers, and sales representatives, helping ensure an exceptional customer experience while supporting continued global growth. The successful candidate will build strong relationships, coordinate complex logistics, support distributor partnerships, and help drive operational excellence across international markets.
This is an excellent opportunity for someone who enjoys relationship management, customer engagement, problem solving, and working within a dynamic global business environment.
Key Responsibilities
Account Management & Customer Support
- Serve as the primary point of contact for international distributors, customers, and sales representatives
- Build and maintain strong customer and distributor relationships
- Deliver exceptional customer service and timely issue resolution
- Support new distributor onboarding and account setup activities
- Coordinate with leadership on strategic customer opportunities and international growth initiatives
Global Sales Operations
- Process and manage customer orders, sample requests, and sales transactions
- Maintain accurate customer account information and documentation
- Monitor open orders and proactively communicate updates to customers and internal teams
- Support trade show activity, promotional initiatives, and customer engagement efforts
Logistics & Operational Coordination
- Coordinate international shipping requirements and export documentation
- Partner with warehouse, purchasing, accounting, and leadership teams to ensure smooth order fulfillment
- Monitor inventory availability and communicate replenishment needs when appropriate
- Support efficient order routing and delivery across global markets
Product & Market Support
- Develop expertise across the Edge product portfolio
- Serve as a resource for product information, features, and applications
- Support international trade shows and customer-facing events as needed
What We're Looking For
- Experience in account management, customer service, sales support, logistics, international business, or related fields
- Strong relationship-building and customer service skills
- Exceptional attention to detail and organizational ability
- Professional communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and follow-through capabilities
- Proficiency with Microsoft Office and business systems
- Ability to travel domestically and internationally as needed
Why Edge?
Since 1998, Edge Eyewear has been redefining what protective eyewear should be. At a time when safety glasses lacked many of the features, technologies, and style people wanted, Edge set out to design safety glasses people actually wanted to wear.
More than 25 years later, that same spirit continues to shape the business. We value innovation, adaptability, ownership, and resourcefulness. We believe growth happens when people are empowered to contribute ideas, solve problems, take initiative, and expand their impact.
At Edge, employees are active participants in the journey. Join a team that embraces change, values direct communication, and is committed to continuous growth and improvement.
Skills Required
- Experience in account management, customer service, sales support, logistics, international business, or related fields
- Strong relationship-building and customer service skills
- Exceptional attention to detail and strong organizational ability
- Professional communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and follow-through capabilities
- Proficiency with Microsoft Office and business systems
- Ability to travel domestically and internationally as needed
What We Do
Edge Eyewear is a manufacturing company dedicated to designing and delivering dependable, protective, and accessible performance optical solutions. Specializing in safety and tactical glasses, they ensure high-impact resistance and optical clarity by adhering to ANSI Z87+ standards. Their mission is to provide high-performing, stylish eyewear that is accessible to everyone, protecting users in industrial settings, during training missions, and in various outdoor environments.
