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German Speaking Client Services Coordinator
Location: Warsaw (hybrid)
The base salary for this position starts from 84000 PLN gross annually
About the role:
Are you a highly organised professional who thrives in a fast-paced environment? Do you enjoy bringing people, schedules and priorities together to achieve outstanding results?
In this role, you will play a key part in coordinating internal resources, managing schedules, supporting operational delivery, and providing an exceptional experience for both internal and external stakeholders. Working closely with colleagues across multiple teams, you will help maximise diary availability and achieve performance targets whilst contributing to operational success.
Key Responsibilities & Accountabilities:
- Schedule Initial, Surveillance, and Re-assessment audits in alignment with client needs, auditor availability, and certification requirements
- Coordinate and confirm audit dates with clients, auditors, and internal teams
- Ensure audits are scheduled within agreed timelines, considering client and auditor constraints
- Track and manage audit workflow from assignment to completion
- Update and maintain internal systems with accurate auditor assignments and client details
- Provide support for auditors and clients in the event of unplanned changes, cancellations, or emergencies
- Quickly address and resolve scheduling conflicts or changes, ensuring minimal disruption to audit timelines
Skills & Abilities:
- Fluent German and English language skills (C1 level)
- Additional European language skills would be an advantage
- Proven experience in planning, scheduling, or operations, preferably within a client-facing or service delivery environment.
- Demonstrated ability to coordinate across cross-functional teams (e.g., Operations, Technical, Audit, Commercial) to align on resource and delivery planning.
- Able to maintain work deadlines and manage conflicting priorities
- Good communicator, able to work proactively with people at all levels in business, internally and externally.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Fluent German and English language skills at C1 level
- Proven experience in planning, scheduling, or operations
- Experience in a client-facing or service delivery environment
- Ability to coordinate across cross-functional teams
- Ability to meet deadlines and manage conflicting priorities
- Strong communication skills and proactive engagement with internal and external stakeholders
- Additional European language skills
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
