By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com
We're upfront about where we use AI in our hiring process. Our guidelines cover our approach to the use of AI, as well as what you can expect during the interview process. Read our full guidelines here.
THE ROLE:
Perform (i.e. SportsTech facing roles in Product, Tech, Commercial & Ops): This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
WHAT YOU’LL BRING
- Second-Line Support Expertise: 2+ years handling escalations under SLAs, resolving complex issues across multiple platforms.
- Systems and Tools: Proficiency with Google Workspace, Windows Server and Active Directory; Snowflake/T-SQL navigation; API investigation using Postman, HTTP requests, and JSON/XML.
- Networking Foundations: Solid grasp of TCP/IP, DNS, DHCP, VPN, and firewalls, with a habit of proactive monitoring and issue prevention.
- Cloud and DevOps: Experience with Azure or AWS and familiarity with operational tooling such as Jupyter runbooks, Grafana, Ansible, Docker, or Prometheus.
- ITIL and Documentation: Practical experience in incident, problem, and change management, ability to maintain clear SOPs and knowledge base articles.
- Communication and Service: C1 English and strong interpersonal skills to collaborate with IT teams, developers, vendors, and business users.
- Ownership and Mentorship: Highly organized, decisive, and calm under pressure; able to prioritize, improve procedures, and support junior analysts.
IT WILL BE A BONUS IF YOU KNOW
- Certifications in ITIL Foundation, Cisco, or CompTIA.
- Experience with Zendesk or similar enterprise service tools (Jira Service Management, Freshdesk).
- Basic Python or PowerShell to streamline diagnostics and routine tasks.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- 2+ years of experience handling second-line support escalations under SLAs
- Experience resolving complex technical issues across multiple platforms
- Proficiency with Google Workspace, Windows Server, and Active Directory
- Experience navigating Snowflake and T-SQL
- Experience investigating APIs using Postman, HTTP requests, and JSON/XML
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls
- Experience with Azure or AWS
- Familiarity with Jupyter runbooks, Grafana, Ansible, Docker, or Prometheus
- Practical experience with ITIL incident, problem, and change management
- Ability to maintain SOPs and knowledge base documentation
- C1-level English proficiency
- Strong interpersonal, organizational, prioritization, and communication skills
- Ability to mentor junior analysts and collaborate with IT teams, developers, vendors, and business users
- ITIL Foundation, Cisco, or CompTIA certification
- Experience with Zendesk, Jira Service Management, Freshdesk, or similar enterprise service tools
- Basic Python or PowerShell skills
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is presented as broader than standard, including a company‑wide Christmas–New Year shutdown, World Mental Health Day, and a paid Volunteer Day alongside annual leave. Flexibility around local holidays is also highlighted.
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Healthcare Strength — Health coverage is described as comprehensive in many locations, including medical, dental, and vision options, plus access to local Employee Assistance Programs and mental‑health resources. Listings also reference life and disability insurance in some markets.
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Wellbeing & Lifestyle Benefits — Lifestyle perks are emphasized, notably a Workcation policy allowing up to 30 days working from elsewhere each year, with hybrid/remote options where role‑appropriate. Wellness programs, sports clubs, social events, and employee discounts further support day‑to‑day wellbeing.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
