Description
Voxai Solutions Inc. is looking for a “Genesys Consultant” with Master's, or equivalent, in Computer Science, Information Science, Information Security, Electrical or Computer Engineering, or related field.
Duties: Designing, configuring, testing, and deploying Genesys suite of products. Designing, developing, testing, and deploying sophisticated custom applications integrating with Genesys. Managing troubleshooting and resolution of Genesys and other ancillary call center technology issues. Responding to and estimating project proposals and consulting engagements. Providing consultation to the client on best practices and solutions to enhance their business operations. Providing on call support for complex issues related to the Genesys solution and other ancillary call center technologies.
Location: Coppell, Texas. 40hrs. per week. Job may require some travel in the US with expenses paid by employer.
Applicant must be authorized to work in the United States.
Send resume to Voxai Solutions Inc. 635 Fritz Drive; Suite 220; Coppell, TX – 75019 or [email protected].
Skills Required
- Master's degree (Computer Science, Information Science, Information Security, Electrical or Computer Engineering, or related)
- Authorization to work in the United States (must be authorized)
- Experience designing, configuring, testing, and deploying Genesys suite products
- Experience designing, developing, testing, and deploying custom applications integrating with Genesys
- Experience troubleshooting and resolving Genesys and ancillary call center technologies
- Ability to respond to and estimate project proposals and consulting engagements
- Availability for on-call support for complex Genesys-related issues
- Willingness/ability to travel within the United States (employer-paid expenses)
What We Do
Voxai Solutions, Inc. is a global leader in the contact center technology industry and a trusted Genesys and AWS Connect partner. As a CCaaS reseller and systems integrator, the company provides AI cloud application solutions, web service integrations, and best-in-class consulting services to help organizations accelerate digital transformation, architect, implement, and manage Contact Centers and Customer Experience (CX) environments.
