Bravens Inc
Hello ,
Greeting from Bravens Inc.
We are Hiring for Lead Consultant – Genesys - IVR position with our Direct Client. Please find the JD below and kindly help me with your availability for the project, you can also refer someone who might be interested.
Role: Lead Consultant – Genesys - IVR
Location: Plano, TX
Duration: Permanent Hire/ Full Time
Job Description:
Preferred
• At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
• At least 4years of experience in Genesys 8.x version for call routing and reporting purposes Skills
• Experience on working on Java/Websphere based custom application for IVR
• Avaya Experience Portal
• NICE call recorder
• NICE IEX work force management
• At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
• Analytical and Communication skills
• project and talent management
• Experience with project management
QualificationsQualifications Basic:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with IT Development
Additional InformationThanks & Regards,
Pratik Pitale
Skills Required
- Bachelor's degree (or equivalent experience in lieu)
- At least 7 years of experience with IT development
- At least 5 years of experience in Business Process Consulting, problem definition, architecture/design/detailing of processes
- At least 4 years of experience with Genesys 8.x for call routing and reporting
- Experience working on Java/WebSphere based custom applications for IVR
- Avaya Experience Portal
- NICE Call Recorder
- NICE IEX Workforce Management
- At least 2 years of experience in development/configuration/validation and deployment
- Analytical and communication skills
- Project and talent management
- Experience with project management
What We Do
Bravens Inc. is a premier digital transformation partner and Information Technology Consulting and Services company. They specialize in delivering tailored technology and staffing solutions that empower organizations to thrive in an evolving marketplace, focusing on helping businesses navigate the complexities of the modern digital landscape and driving business transformation through innovation and expertise.
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