Jobs at Voxai Solutions, Inc.

Monitor and support customer applications and cloud environments around the clock. Investigate, triage, escalate, and document incidents; perform root cause analysis; identify issue trends; coordinate scheduled changes and customer communications; validate system health; and collaborate with technical teams to maintain availability and reliability.

Owns technical delivery for a USPS AWS managed-services environment, including 24/7 monitoring, AWS administration, incident and change management, security compliance, vulnerability remediation, penetration-testing coordination, documentation, and customer reporting. The role leads cloud security posture management, least-privilege controls, audit readiness, production troubleshooting, operational governance, and stakeholder communications.

Drives revenue growth and new business through consultative sales of contact center solutions. Manages complex sales cycles, develops pipelines, forecasts revenue, presents solutions, coordinates internal resources, and closes opportunities. Builds industry and competitive knowledge, supports demand generation, and aligns customer needs with appropriate cloud and SaaS-based technologies.

Lead post-sale customer success for CCaaS/CX customers: build executive relationships, drive adoption and optimization, manage renewals/expansion, coordinate cross-functional teams, maintain customer health and records in Salesforce/ServiceNow, and deliver measurable business value and account growth.

Support and test enterprise contact center systems (Genesys). Develop test strategies, create end-to-end test cases, build testing frameworks, execute test plans, automate tests, troubleshoot issues, and collaborate with clients and cross-functional teams while supporting reporting and ETL using SQL.