Sr. Genesys IWS Consultant

Posted 20 Days Ago
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Westlake, TX, USA
In-Office
Senior level
Information Technology • Professional Services • Software • Consulting
The Role
Senior consultant responsible for installation, configuration, and tuning of Genesys IWS and related components. Requires hands-on experience with Genesys Platform SDK, Genesys Administrator/GAX, and integrations with WFM, CRM, and recording systems. Strong verbal and written communication skills required. 12+ month contract.
Summary Generated by Built In
Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

Technical Skill :-         

  •  IWS TL Hands on experience in Installation / Configuration of Genesys IWS
  • Strong Knowledge on Genesys platform SDK.
  • Hands on experience in Genesys Administrator/GAX in performing installation / Configuration and tuning.
  • Strong Knowledge on other Genesys framework Components and interfaces like Genesys WFM / iWS/CRM/recording.

Additional Information

  1. Good comm skills are a big priority
  2. Duration: 12+ Months
  3. Candidate must have excellent verbal and written communication skills.

Skills Required

  • Hands-on experience in installation and configuration of Genesys IWS
  • Strong knowledge of Genesys Platform SDK
  • Hands-on experience with Genesys Administrator / GAX for installation, configuration, and tuning
  • Strong knowledge of Genesys framework components and interfaces (Genesys WFM, iWS, CRM, recording)
  • Excellent verbal and written communication skills
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The Company
125 Employees

What We Do

Atria Group LLC, also operating as Atria IT, is a specialized IT staffing and consulting firm headquartered in Plano, Texas. The company provides comprehensive workforce solutions, including staffing, consulting, software development, and training services, specializing in enterprise solutions for small to medium-sized businesses. Their primary objective is to assist these enterprises in maximizing their IT resources to meet evolving technological challenges.

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