Pfizer

Marketing Channel Delivery Manager, EM MISP Cluster Markets

Posted 2 Days Ago

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4 Locations

Remote or Hybrid

Expert/Leader

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Leads marketing channel delivery and medical samples services across Malaysia, Indonesia, Singapore, and the Philippines. Oversees sample planning, logistics, compliance, campaigns, HCP portal strategy, social communications, ePermission governance, and omnichannel reporting. Partners with marketing, digital, commercial, legal, compliance, and delivery teams to implement services, manage performance, train stakeholders, maintain audit readiness, and drive process improvement and AI-enabled innovation.

Summary Generated by Built In

Role Purpose:

The Global Operations Services Center (GOSC) is seeking a highly motivated Marketing Channel Delivery Manager to lead marketing channel and samples services for Pfizer's International Markets in Malaysia, Indonesia, Singapore and the Philippines. In this role, you will partner directly with local brand and marketing teams, BOPs, Digital and Commercial Excellence & Innovation teams to develop digital and samples strategies that meet the needs of HCPs and patients, in adherence with global standards, compliance, legal and business requirements, on time and to budget.
You will serve as a trusted advisor to your markets and work closely with the GOSC Delivery team to ensure the successful implementation of these services. Beyond your assigned markets, you will contribute to broader GOSC initiatives, driving innovation, continuous improvement and best practices.

In particular, the Marketing Channel Delivery Manager will focus on:

Samples Management for a high-volume, multi-market samples operation: annual sample plans, monitoring plans and work instructions, warehouse and logistics provider oversight, audit readiness and deviation management, ensuring compliance and efficiency.
Campaign Management capabilities through the planning and oversight of outbound (email) marketing programs, from brief to performance review.
HCP Portal (PfizerPro) to engage customers with promotional messaging and access to Pfizer products and services. Advise marketing teams on portal strategy to enhance the customer experience, including portal governance and above-brand oversight.
Social 2-way Communications rollout, oversight and scale, ensuring process execution, compliance and efficiency.
ePermission governance to support the customer acquisition strategy (collection, management, data quality and reporting).
Omnichannel reporting management and oversight to measure omnichannel performance and guarantee KPI consistency across global standard dashboards.

Main Role responsibilities:

Develop strong relationships with local brand, marketing and customer-facing teams, gaining a deep understanding of each market's priorities, customers and channel needs.
Build and maintain a clear plan per market, agreed with local business leaders, defining where Marketing Channel Delivery services add most value and how success will be measured.
Translate global standards, platform changes and new capabilities into clear, actionable plans for your markets, driving adoption, compliance and consistent ways of working.
Partner with the GOSC Delivery team to ensure timely, accurate and effective execution of channel and samples services: define requirements and quality expectations, monitor service levels and manage escalations to resolution.
Collaborate effectively across Marketing, Medical, Legal, Compliance, Digital, Centers of Excellence and other partner functions, ensuring approvals and compliance standards are met on time and to budget.
Serve as a trusted advisor to omnichannel teams, recommending how to structure campaigns, portals and customer journeys that maximise value across touch points.
Lead training and capability building for marketing and customer-facing colleagues on channel and samples platforms, processes and best practices.
Use data, dashboards and KPIs to evaluate channel and samples performance, generate insights and oversee channel adoption
Maintain audit readiness through accurate documentation and ensure adherence to all relevant policies, procedures and Legal and Compliance standards.
Lead continuous improvement initiatives across GOSC, identifying opportunities for automation, simplification and AI-enabled ways of working, and driving best practices across international markets.

Qualifications

BA required; MBA or equivalent Master's-level education preferred.
5 -12 years of experience in Digital or Omnichannel marketing, Marketing operations or Commercial operations, ideally in the pharmaceutical, biotechnology or healthcare sector.
Experience in medical samples management and its compliance requirements (sample plans, monitoring, audit readiness) is a strong advantage.
Proven stakeholder management and influencing skills across multiple markets and functions, with the ability to build credibility and drive decisions without direct authority.
Experience partnering with delivery teams or service providers to define requirements, manage quality and resolve escalations.
Strong analytical skills, with the ability to work with metrics and KPIs and translate insights into action.
Passion for digital innovation and AI, with a track record of simplifying or improving processes.
High degree of ownership and agility, with the ability to manage multiple priorities and independently drive programs to completion.
Fluent English required; additional regional languages are an advantage. Ability to work across Asia-Pacific time zones.

Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
#BI-Hybrid

Skills Required

Bachelor's degree
5-12 years of experience in digital or omnichannel marketing, marketing operations, or commercial operations
Experience in the pharmaceutical, biotechnology, or healthcare sector
Experience in medical samples management and related compliance requirements
Proven stakeholder management and influencing skills across multiple markets and functions
Experience partnering with delivery teams or service providers to define requirements, manage quality, and resolve escalations
Strong analytical skills and ability to work with metrics and KPIs
Experience simplifying or improving processes using digital innovation or AI
Ability to manage multiple priorities and independently drive programs to completion
Fluent English
Ability to work across Asia-Pacific time zones
MBA or equivalent master's-level education
Additional regional languages

What the Team is Saying

Pfizer Compensation & Benefits Highlights

Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, and mental‑health support, with strong plan options and provider networks. Feedback suggests these programs are a clear standout within the total rewards package.
Retirement Support — Retirement programs feature a 401(k) with company matching plus an additional company retirement contribution. Feedback suggests these elements are consistently highlighted as valuable components of overall compensation.
Leave & Time Off Breadth — Paid vacation, holidays, and sick time are often characterized as generous, with some locations offering the ability to purchase additional vacation days. Feedback suggests this breadth contributes meaningfully to work‑life balance.

Learn more about Pfizer's Compensation & Benefits →

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.