Company Description
Singapore Airlines is one of the world's most prominent airlines, recognized for its exceptional service and extensive network. As the largest Asia-based carrier, the airline transports approximately 26 million passengers annually to 120 diverse destinations across the globe. With a focus on innovation, comfort, and excellence, Singapore Airlines remains a favorite choice for travelers seeking a superior flying experience.
The General Manager - Lounges is responsible for the complete operational activity associated with the running of 13 Singapore Airlines Lounges globally, situated in 8 countries, Singapore, Thailand, Australia, South Korea, United Kingdom, Hong Kong, Chinese Taipei, and the Philippines, with 4 of the lounges located in Singapore Changi Airport. With objectives of continuous improvement to customer satisfaction and ensure continuous safety and security of guests and employees.
Job Description
- Develop and deliver lounge operations to budget
- Continually grow customer satisfaction ratings
- Continual development of service culture programs
- Protect lounges under our care
- Oversee recruitment and retention of key talent within the department
- Ensure that interactions with our guests (internal or external) are positive, productive and professional
Qualifications
- Bachelor’s degree or diploma in Hospitality and Tourism
- Minimum of 5 years of relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office
- Knowledge of labor laws and employment visa requirements in multiple countries
- Strong knowledge of restaurant and lounge service
- Proven cost management ability
Additional Information
Our culture of inclusion welcomes everyone regardless of race, gender and background.
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What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
